Alexia Weldon
Jefferson,ME
Summary
Dependable Inspira Health with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
2
2
years of professional experience
Work History
CVS Pharmacy Tech in Training
CVS Pharmacy
Vineland, NJ
10.2023 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Surpassed sales goals through implementation of successful marketing strategies.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
CVS Customer Service Representative
CVSI
Vineland, NJ
08.2023 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Surpassed sales goals through implementation of successful marketing strategies.
Substitute Teacher's Aide
Maurice River Township Elementary School
Port Elizabeth, NJ
10.2021 - 05.2022
- Prepared, administered and graded tests and assignments to evaluate student progress.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Maintained classroom order and enforced school and class rules.
- Monitored student behavior, intervening when necessary to maintain order in the classroom environment.
- Developed strong relationships with students by demonstrating an understanding of their unique needs and challenges.
- Assisted teachers in preparing lesson plans and materials for classroom activities.
- Engaged students in discussions to promote interest and drive learning.
- Provided one-on-one assistance for struggling readers or writers.
- Modeled activities for students struggling to understand written instructions.
- Corrected student work under supervision of lead teacher.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Supervised class while teacher attended meetings.
Education
High School Diploma -
Millville Senior High School
Millville, NJ06-2020
Skills
- Fast Learner
- Multitasking and Organization
- Administrative Tasks
- Computer Skills
- Telephone Etiquette
- Teamwork and Collaboration
- Creative and Resourceful
- Flexible Schedule
- Interpersonal and Social Skills
- Client Relationships
- Public Speaking
Accomplishments
- Graduated High School One year Early
- 2.8 GPA
Timeline
CVS Pharmacy Tech in Training
CVS Pharmacy
10.2023 - Current
CVS Customer Service Representative
CVSI
08.2023 - Current
Substitute Teacher's Aide
Maurice River Township Elementary School
10.2021 - 05.2022
High School Diploma -
Millville Senior High School