Juan Espinoza Ruvalcaba
San Antonio,TX
Summary
Dynamic leader with a proven track record at H-E-B, enhancing pharmacy operations and team performance. Skilled in streamlining workflows, improving compliance, and driving an increase in prescription processing efficiency. Proficient in RxEVO, data analysis, and project coordination. Experienced in coaching and mentoring over 100 technicians, fostering a culture of excellence. Bilingual in English and Spanish, with a strong ability to exceed expectations in fast-paced environments. Seeking to leverage expertise in project management, data analytics, and healthcare operations to drive growth and success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Pharmacy Tech Trainer / Senior Lead Technician
H-E-B
San Antonio, United States
08.2023 - Current
- Lead training initiatives for pharmacy staff across multiple locations, ensuring compliance with SOPs and state regulations
- Spearhead regional marketing and professional service activities, such as health screenings and immunization events, resulting in increased patient engagement and revenue growth
- Implement workflow improvements and act as a regional expert, driving system troubleshooting and operational enhancements
- Monitor and analyze RxEVO reports to support pharmacy managers in achieving financial and performance goals
- Drive new store openings and remodels, establishing workflows and training teams to ensure operational success
- Increased prescription processing efficiency by 15% through system optimizations and comprehensive staff training
- Consistently recognized for achieving top compliance scores during Pharmacy Standards Reviews
- Successfully trained over 100 pharmacy technicians across the region, fostering a collaborative and high-performance culture
Lead Pharmacy Technician
H-E-B
San Antonio, United States
01.2022 - 08.2023
- Supervised pharmacy operations, ensuring compliance with legal standards and optimizing customer satisfaction
- Managed inventory processes and reduced discrepancies, ensuring smooth stock replenishment and efficient workflows
- Provided leadership in performance reviews, training, and professional development for pharmacy staff
- Coordinated Rx screenings, immunization scheduling, and other professional service activities to enhance patient care
- Improved inventory accuracy by 20%, significantly reducing losses and enhancing operational efficiency
- Delivered impactful training that resulted in a high-performing, cohesive team environment
Certified Pharmacy Technician
H-E-B
San Antonio, United States
03.2021 - 12.2021
- Delivered exceptional customer service by processing prescriptions, verifying patient data, and resolving third-party issues
- Contributed to the operational flow, managing inventory, equipment maintenance, and prescription assembly
- Ensured compliance with HIPAA and pharmacy standards, continually enhancing quality checks and organizational processes
- Reduced prescription processing errors by 10% through proactive issue resolution and system adjustments
- Played a vital role in maintaining service-level expectations within a high-volume pharmacy team
Pharmacy Tech in Training
H-E-B
San Antonio, United States
01.2019 - 03.2021
- Built a strong foundation in pharmacy operations, compliance, and customer service, rapidly transitioning to a certified technician
- Assisted with inventory management, troubleshooting, and prescription assembly
- Completed certifications, including HIPPA and H-E-B Screener certification, while demonstrating adaptability in a fast-paced environment
- Successfully transitioned to a full-fledged pharmacy technician, laying the groundwork for future leadership roles
- Contributed to seamless pharmacy operations, supporting team performance in a demanding retail setting
Education
Associate in Arts (A.A.T.) - Teaching
San Antonio College
San Antonio, TXAssociate in Applied Science (A.A.S.) - Architecture and Interior Design
San Antonio College
San Antonio, TXSkills
- Data Analysis
- Office Software
- IT/Technical Skills
- Leadership Skills
- Strategic Planning
- Ability to Multitask
- Relationship Building
- Coaching and Training
- Creative Problem Solving
- Strong Collaborating Skills
- Ability to Work in a Team
- Effective Time Management
- Data-Driven Decision Making
- Ability to Work Under Pressure
- Responsive to New Challenges
- Communication and Presentation
- Ability to Build Lasting Relationships
- Ability to Mentor and Serve as a Leader
- Ability to Function in a Fast-Paced Environment
- Microsoft Office (Excel, Word, PowerPoint, Teams)
- Critical Thinking and Problem Solving
- Fast Learner
- RxEVO
- RxIMS
- FinNet
- Slack
Certification
- Google Project Management Professional Certificate, Coursera
- Google Data Analytics Professional Certificate, Coursera
- Registered Pharmacy Technician, Texas State Board of Pharmacy
- Licensed Immunizer and CPR Training, Texas State Board of Pharmacy
LANGUAGES
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Regional Pharmacy Tech Trainer / Senior Lead Technician
H-E-B
08.2023 - Current
Lead Pharmacy Technician
H-E-B
01.2022 - 08.2023
Certified Pharmacy Technician
H-E-B
03.2021 - 12.2021
Pharmacy Tech in Training
H-E-B
01.2019 - 03.2021
Associate in Arts (A.A.T.) - Teaching
San Antonio College
Associate in Applied Science (A.A.S.) - Architecture and Interior Design
San Antonio College
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