Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Awards
Timeline
Generic

Cassandra Garcia

Summary

Accomplished Sr Lead Certified Pharmacy Tech and Regional Trainer at HEB Pharmacy, adept in optimizing training curricula and enhancing pharmacy operations. Demonstrated adaptability through continuous improvement initiatives and exceptional teamwork, leading to significant service quality enhancements. Skilled in problem-solving and quality assurance, with a proven track record of mentoring and developing personnel for peak performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Sr Lead Certified Pharmacy Tech/Regional Trainer

HEB Pharmacy
12.2004 - Current
  • Optimized training curriculum with team exercises, group discussions and lectures.
  • Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
  • Built and maintained professional relationships with vendors and suppliers.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Provided coaching and mentoring to employees.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Developed and implemented improvements to pharmacy organization system.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Gained strong leadership skills by managing projects from start to finish.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Supervised pharmacy technicians and coordinated day-to-day assignments.
  • Performed professional services to include healthcare screenings, immunizations and medication therapy management.
  • Created online vaccine appointments to meet business and community needs.

Certified Pharmacy Technician

HEB Pharmacy
12.2002 - Current
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Coordinated verification and filling daily prescriptions.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Pharmacy Care Representative

HEB Pharmacy
11.2001 - Current
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Supported operations with filing, copying and faxing.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Verified order information against computer database.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Greeted customers at counter and provided excellent customer service.

Cosmetic Beauty Advisor

HEB Grocery Store
02.1998 - 11.2001
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Protected store assets and inventory via loss prevention procedures.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Recommended specific hair and beauty products to meet individual customer needs.

Cashier

HEB Grocery Store
02.1996 - 02.1998
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Cashier

HEB Grocery Store
06.1994 - 01.1996
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Education

Mathematics

Del Mar College
Corpus Christi, TX

High School Diploma -

W B Ray Highscholl
1002 Texan Trail
05.1996

Skills

  • Adaptability and Flexibility
  • Classroom experience
  • Teamwork and Collaboration
  • Quality Assurance
  • Multitasking
  • Problem-Solving
  • Assignment Delegation
  • Attention to Detail
  • Documentation and Recordkeeping
  • Continuous Improvement
  • Analytical Thinking
  • Written Communication

Certification

  • CPhT - Certified Pharmacy Technician
  • Pharmacy Technician Immunizer

Additional Information

Helped organize Covid-19 clinics in 1/2021, 2/2021 and 3/2021.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Awards

The Lupe Saucedo Outstanding Technician Award 2009

Outstanding Contribution to the Rx Counseling & Reception Projects Award 8/2009-6/2010

Gulf Coast Women of Distinction Award 2011

Timeline

Sr Lead Certified Pharmacy Tech/Regional Trainer

HEB Pharmacy
12.2004 - Current

Certified Pharmacy Technician

HEB Pharmacy
12.2002 - Current

Pharmacy Care Representative

HEB Pharmacy
11.2001 - Current

Cosmetic Beauty Advisor

HEB Grocery Store
02.1998 - 11.2001

Cashier

HEB Grocery Store
02.1996 - 02.1998

Cashier

HEB Grocery Store
06.1994 - 01.1996

Mathematics

Del Mar College

High School Diploma -

W B Ray Highscholl

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