Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Russell

Conroe

Summary

Dynamic professional with a strong background in customer service. Proven ability to enhance workflow and improve inventory accuracy, while delivering exceptional service. Passionate about learning and teaching, with exceptional time management skills and a commitment to fostering a positive team environment. Willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

11
11
years of professional experience

Work History

Overnight Drugstore Stocker

HEB Pharmacy
01.2020 - 09.2023
  • Organized and stocked shelves to ensure product availability and accessibility.
  • Assisted in inventory management by tracking stock levels and replenishing items as needed.
  • Collaborated with team members to maintain cleanliness and organization throughout the store.
  • Implemented efficient stocking procedures, improving workflow and reducing restocking time.
  • Monitored expiration dates to minimize waste and promote product rotation effectively.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.

Office Manager

Devon Self Storage
09.2014 - 10.2019
  • Oversaw daily office operations, ensuring efficiency and organization throughout the workspace.
  • Developed and implemented office policies to enhance workflow and improve employee productivity.
  • Trained new staff on administrative procedures, fostering a collaborative team environment.
  • Coordinated office supply procurement, maintaining inventory levels and negotiating vendor contracts for cost savings.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Audits for past due accounts with eviction processes and procedures.

Lounge Server/Shuttle Driver

Best Western Legacy Inn and Suites
11.2012 - 09.2014
  • Delivered exceptional customer service in fast-paced lounge environment.
  • Maintained cleanliness and organization of lounge area to enhance guest experience.
  • Assisted guests with menu selections, accommodating dietary preferences and allergies.
  • Collaborated with kitchen staff to ensure timely food and beverage service.
  • Trained new servers on operational procedures and customer interaction techniques.
  • . Contributed to creating a welcoming atmosphere by greeting guests warmly upon arrival.
  • Ensured adherence to safety regulations and company policies during all trips.
  • Assisted passengers with luggage and provided excellent customer service.
  • Coordinated schedules and routes to maximize efficiency of shuttle services.
  • Adapted quickly to unexpected changes in routes or schedules, maintaining high levels of service despite challenges.

Education

Certificate - Phlebotomy Certification

National Phlebotomy Certificate Training
Willis, TX
06-2025

GED -

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
09-2002

Skills

  • Passion for learning and teaching
  • Positive attitude
  • Exceptional customer service skills
  • Energetic and outgoing
  • Complex Problem-solving
  • Exceptional time management skills

Languages

Spanish
Native or Bilingual

Timeline

Overnight Drugstore Stocker

HEB Pharmacy
01.2020 - 09.2023

Office Manager

Devon Self Storage
09.2014 - 10.2019

Lounge Server/Shuttle Driver

Best Western Legacy Inn and Suites
11.2012 - 09.2014

Certificate - Phlebotomy Certification

National Phlebotomy Certificate Training

GED -

Maricopa Community Colleges, Mesa Community College

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