Alexia White
Daphne,AL
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
Intuit Technical Support
SITEL/ Foundever
08.2022 - 08.2023
- Engaged in filing, recording, compiling and transmitting financial records
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted 50+ customers a day with inputting confidential data information and processing payments
- Following applicable government regulations
- Demonstrated excellent verbal and written communication to multiple customers on multiple channels (chat and phone) at the same time
- Determined if systems and programs under development will work as planned
- Reviewed accounts for discrepancies to properly reconcile differences.
Life Insurance Agent
GLOBE LIFE LIBERTY NATIONAL LIFE INSURANCE
05.2022 - 12.2022
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Calculate premiums and establish payment method
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Customer Service Representative
Dynata
11.2020 - 12.2022
- Handled 300+ calls a day about customer inquiries, answered questions, and resolved problems in a timely manner
- Efficiently multitask on all calls by carefully collecting information and the nature of each call for over 1000 customers each week
- Consistently received 4-5 customer satisfaction rating through various customer communication medium, voice, chat, and email
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Set up and activated customer accounts
- Made outbound calls to obtain account information
- Excellent typing skills with 35-50 WPM
- Handled customer inquiries and suggestions courteously and professionally.
Daycare Teacher
EASTERN SHORE ACADEMY OF EXCELLENCE
11.2016 - 08.2021
- Monitor students' progress and provide students and teachers with assistance in resolving any problems
- Set educational standards and goals, and help establish policies, procedures, and programs to carry them out
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems
- Observe and monitor children's play activities
- Sanitize toys and play equipment
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
Education
General Studies
COASTAL ALABAMA COMMUNITY COLLEGE
Bay Minette, ALSkills
- Strong written and verbal communications
- Salesforce
- Active listening
- Organizational skills
- Problem anticipations and resolution
- Type 50 WPM
- Supervising experience
- Ability to work independently and adapt quickly
- Data entry
- Authorization knowledge
- MS Office Proficiency
- Configuring Devices
Timeline
Intuit Technical Support
SITEL/ Foundever
08.2022 - 08.2023
Life Insurance Agent
GLOBE LIFE LIBERTY NATIONAL LIFE INSURANCE
05.2022 - 12.2022
Customer Service Representative
Dynata
11.2020 - 12.2022
Daycare Teacher
EASTERN SHORE ACADEMY OF EXCELLENCE
11.2016 - 08.2021
General Studies
COASTAL ALABAMA COMMUNITY COLLEGE