Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Remote Work Setup
Generic

Carol Ann Golden

Lewisville,TX

Summary

I am a dedicated and customer-focused professional with a proven track record in delivering exceptional service. With strong communication and problem-solving skills. I consistently ensure customer satisfaction by addressing inquiries promptly and effectively. Highly adaptable and eager to excel in a virtual environment. I leverage technology to maintain seamless interactions and provide top-notch support. Known for a proactive approach and a positive attitude. I am committed to creating a positive experience and building long-term relationships with clients.

Overview

8
8
years of professional experience

Work History

Technical Support Advisor

Kelly Connect
10.2024 - 01.2025
  • Provided world-class customer service by assisting customers with troubleshooting, technical support, and product inquiries
  • Provided problem-solving, delivering clear solutions, and fostering customer satisfaction in a fast-paced, technology-driven environment
  • Managed approximately 30 - 40 incoming calls per day from customers
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.

Independent Business Owner

Carol's Bling Boutique
02.2018 - 12.2024
  • Oversaw inventory management processes ensuring optimal stock levels while minimizing wastage and storage costs.
  • Increased client satisfaction by providing personalized business solutions and exceptional customer service.
  • Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.

Cafeteria Worker

Lewisville I.S.D.
08.2016 - 10.2016
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Received and stored incoming supplies according to procedures.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Maximized food safety by consistently following proper food handling procedures and storage guidelines.

Education

High School Diploma -

Woodhaven High School
Flat Rock, Michigan
06.1984

Skills

  • Excellent verbal and written communication skills
  • Active listening
  • Empathic customer interactions
  • Proficient in using CRM software
  • Virtual communications
  • Strong problem-solving abilities
  • Conflict resolution abilities
  • Self-motivated
  • Adept to management in a remote setting
  • Adaptability to changing customer demands and expectations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Technical Support Advisor

Kelly Connect
10.2024 - 01.2025

Independent Business Owner

Carol's Bling Boutique
02.2018 - 12.2024

Cafeteria Worker

Lewisville I.S.D.
08.2016 - 10.2016

High School Diploma -

Woodhaven High School

Remote Work Setup

High-speed and reliable internet connection, Dedicated home-office space with a quiet environment for focused work

Similar Profiles

CREATE PROFILE
Carol Ann Golden