QUINA ROBINSON

Motivated customer service professional dedicated to maintaining high levels of customer satisfaction and driving company success. Proven track record in effectively managing large volumes of inbound calls and cultivating strong customer relationships. Proficient in utilizing CRM systems and renowned for exceptional active listening and multitasking abilities. Consistently consulted with clients to enhance service quality and overall satisfaction, resulting in a significant boost in sales by building and maintaining a solid client base. Developed strong relationships that created new sales opportunities while also improving transaction accuracy and efficiency. Expertly informed clients about various financial options, leading to increased satisfaction. Provided valuable expertise on employment regulations, optimizing internal structures and processes. Meticulously maintained accurate personnel records to ensure compliance and operational efficiency.