Jalen Hare
Carrollton,TX
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Tech Support Representative
EVO Payments International
Farmers Branch, TX
02.2022 - Current
- Troubleshooted credit card terminals. Dejavoo, Verifone, Ingenico, and even Point of Sale systems
- Assisted customers with order placement, returns, exchanges, and refunds.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Answered questions and resolved concerns for customer support.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Provided customer service by answering product and service related questions.
Team Lead
Academy Sports + Outdoors
Dallas, TX
08.2019 - 01.2020
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
Education
High School Diploma -
W T White High School
Dallas, TX06-2018
Some College (No Degree) - Health And Physical Fitness
Oklahoma Panhandle State University
Goodwell, OKSkills
- Customer Support
- Technical Troubleshooting
- Client Relationship Building
- Performance Tracking
- Talent Acquisition
- Workplace Safety
- Employee Engagement
Affiliations
- Very Active in Sports and Fitness
- Building Sports Performance Business
- Wash And Detail Cars with my Dad in my spare time
Timeline
Tech Support Representative
EVO Payments International
02.2022 - Current
Team Lead
Academy Sports + Outdoors
08.2019 - 01.2020
High School Diploma -
W T White High School
Some College (No Degree) - Health And Physical Fitness
Oklahoma Panhandle State University
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