Alexis Jackson
Mesquite,TX
Summary
Detail oriented professional with over 6 years of experience promoting conflict resolution. Passionate about promoting quality service and unparalleled support. Skilled in handling diverse range of functions with accuracy, efficiency and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
Overview
8
8
years of professional experience
Work History
Budget Specialist/Tech Support
Acumen Fiscal Agent
03.2020 - Current
- Led agency budget specialist in performance of required duties to facilitate maximum contributions by providing instruction, guidance and expertise.
- Devised and implemented controls and procedures to promote financial accuracy.
- Tracked budget forecasts and monitored budget performance.
- Managed, coordinated and prioritized multiple tasks and complex reporting assignments to meet state and federal deadlines.
Customer Service Specialist
Chick Fil A
03.2016 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Performed quality checks on merchandise as well as inventory of food and entered dates of expiration so that I could get with vendors directly to order produce
- Reviewed and compared analytics of item sells each day to project quantity of items needed to prevent waste.
Education
Associates Degree - Nursing
El Centro College
2018
Skills
- Microsoft Office
- Client Relationship Building
- Accounts Payable and Receivable
- Data Collection and Processing
- Risk Mitigation
- Technical Troubleshooting/Support
- Remote Diagnostics
- Program Planning
Timeline
Budget Specialist/Tech Support
Acumen Fiscal Agent
03.2020 - Current
Customer Service Specialist
Chick Fil A
03.2016 - 02.2019
Associates Degree - Nursing
El Centro College