Alexia Zhilovskiy
Rocklin,CA
Summary
Determined student with customer service knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
3
3
years of professional experience
Work History
Program Assistant (Seasonal Worker)
City of Rocklin
Rocklin, CA
07.2022 - Current
- Assisted management with planning and logistics for program activities.
- Partnered with all-level staff on setting up outreach booths, interacting with guests, and promoting future events for the city.
- Ensured smooth event operations by guiding guests through parking lots and venues.
- Collaborated with other departments to ensure smooth delivery of services for program participants.
- Preserved calm and strong composure when interacting with difficult guests.
- Managed software tools for ticket sales and reservations.
Sales Associate
Madewell
Roseville, CA
10.2023 - Current
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts, refunds, and counting money back change.
- Answered incoming telephone calls to provide store, product and service information.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
TJMaxx
Rocklin, CA
05.2021 - 10.2023
- Worked in an environment that depended on clear communication and teamwork to deliver excellent customer service and shopping experience
- Demonstrated proficiency in register operations, handling different types of payments, processing returns, answering phone calls from customers, processing credit card applications, and assisting customers with unique situations
- Processed transactions using a point-of-sale system.
- Upheld a neat and organized workspace and shopping environment
- Effectively organized and displayed merchandise per company standard
- Regularly informing customers on company credit card offers, events, and charities
- Took charge of supervising front-end operations upon management's request
- Contributed to training new hires on the register system and expectations of the front-end.
Education
High School Diploma -
Rocklin High School
Rocklin, CA06-2023
Some College (No Degree) - Business Administration
Sierra College (Transfer To Sac State Fall 2025)
Rocklin, CASkills
- Teamwork and Collaboration
- Problem-solver
- Excellent verbal/written communication skills
- Customer Service
- Professional Demeanor
- Proficient with Workday, Dayforce, Adobe CreativeCloud, PowerPoint, Microsoft Excel, Word, Outlook, and Google Drive
- Dependable and Reliable
- Cash Register Operation
- Policy and Procedure Adherence
- Capable of following instructions meticulously while effectively prioritizing tasks
- Proficient in consistently meeting and adhering to deadlines
Timeline
Sales Associate
Madewell
10.2023 - Current
Program Assistant (Seasonal Worker)
City of Rocklin
07.2022 - Current
Sales Associate
TJMaxx
05.2021 - 10.2023
High School Diploma -
Rocklin High School
Some College (No Degree) - Business Administration
Sierra College (Transfer To Sac State Fall 2025)
Similar Profiles
Amy VoAmy Vo
Swim Instructor at City Of RocklinSwim Instructor at City Of Rocklin
BLAKE GRIFFINBLAKE GRIFFIN
Musical Instructor at Bach To Rock RocklinMusical Instructor at Bach To Rock Rocklin
Naziyah O'HareNaziyah O'Hare
Coaching Assistant at Rocklin Jr Thunder CheerCoaching Assistant at Rocklin Jr Thunder Cheer
Kero AgaibyKero Agaiby
Associate Governmental Program Analyst at CA Department of Fish and WildlifeAssociate Governmental Program Analyst at CA Department of Fish and Wildlife
Emmersyn PlantzEmmersyn Plantz
Queen Aggravain at Once Upon A Mattress Youth EditionQueen Aggravain at Once Upon A Mattress Youth Edition