Summary
Overview
Work History
Education
Skills
Timeline
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ALEXIA G. JOHNSON

Vista,CA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated

customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Gas Station Attendant

Santa Fe Petroleum
Vista, CA
12.2021 - Current
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Facilitated sales of services and goods.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Pumped gas for guests and took payments.
  • Responded to all customer inquiries thoroughly and professionally.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Determined customer needs by asking relevant questions and listening actively to responses.

Service Deli Manager

Stater Bros
Vista, CA
10.2020 - 11.2021
  • 7Controlled inventory costs by carefully managing portion control and reducing waste.
  • Inventoried food products and associated materials on monthly basis.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Limited portion sizes and used garnishes to control food costs.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Directed team of 4-7 deli workers achieving $8000-1200 in weekly sales

Stock Room Associate

Zara
Fashion Valley, CA
06.2019 - 09.2019
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Shelved new and returned inventory according to proper storage procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Checked numbers manually and used hand-held equipment to locate 100-500 products.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Checked and pulled 50-100 defective or expired products from shelves daily.

Parking Ambassador

Ace Parking
La Jolla, CA
01.2018 - 11.2018
  • Answered general questions about parking fees, facilities and directions.
  • Facilitated over 300 vehicle flow by managing traffic control and parking in 6 assigned area.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Lifted, positioned and removed barricades to open or close parking lot areas.
  • Issued ticket stubs and placed numbered tags on windshields, giving customers matching tags to locate parked vehicles.
  • Responded to daily average of 30 calls in both routine and emergency situations.
  • Maintained accurate and detailed logs of all events during each shift.
  • Directed traffic and performed building checks.

Dental Assistant

East County Family Dental
El Cajon, CA
08.2016 - 02.2017
  • Cleaned and sanitized dental tools and equipment, straightened 4 treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.

Education

Chula Vista Dental Assistant Certification - Dental Assisting

UEI College
Chula Vista, CA
10.2016

Skills

  • Cash register balancing
  • Customer service and assistance
  • Inventory maintenance
  • Stocking

Timeline

Gas Station Attendant

Santa Fe Petroleum
12.2021 - Current

Service Deli Manager

Stater Bros
10.2020 - 11.2021

Stock Room Associate

Zara
06.2019 - 09.2019

Parking Ambassador

Ace Parking
01.2018 - 11.2018

Dental Assistant

East County Family Dental
08.2016 - 02.2017

Chula Vista Dental Assistant Certification - Dental Assisting

UEI College

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ALEXIA G. JOHNSON