Alexica *Lexie* Humphreys
Greenville,GA
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
3
3
years of professional experience
2018
2018
years of post-secondary education
Work History
Assistant Store Manager
Dollar General
Luthersville, Georgia
04.2024 - 08.2025
- Assisted in managing daily store operations and maintaining inventory levels.
- Trained new employees on store policies and customer service standards.
- Monitored sales floor for compliance with visual merchandising guidelines.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Ensured cleanliness and organization of the store environment for customers.
- Participated in loss prevention efforts by monitoring security protocols.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Organized weekly meetings with department heads to review progress on key objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
ICQA Warehouse Associate
Amazon fulfillment center
Newnan, Georgia
10.2023 - 04.2024
- Conducted regular inventory audits to ensure accurate stock levels.
- Operated warehouse management systems for efficient tracking of products.
- Collaborated with team members to maintain a clean and organized workspace.
- Utilized handheld scanners for precise item identification during inventory checks.
- Coordinated with supervisors to streamline warehouse operations and improve efficiency.
- Performed daily cycle counts to ensure inventory accuracy.
- Analyzed root causes of errors in order fulfillment process and implemented corrective actions where required.
- Ensured proper labeling of items before storing them in their designated areas.
- Ensured that all orders were accurately filled prior to shipment.
- Maintained accurate and up-to-date records of all inventory transactions.
- Communicated effectively with other departments regarding any issues related to incoming or outgoing shipments.
- Assisted with the development of standard operating procedures for ICQA processes.
- Worked closely with team members on special projects as needed.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Cashier/produce and personal shopper
Ingles
Hogansville, Georgia
10.2022 - 07.2023
- Processed customer transactions efficiently and accurately at busy retail environment.
- Handled cash register operations, ensuring proper cash management and reconciliation.
- Assisted customers with product inquiries and provided friendly, knowledgeable service.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Trained new cashiers on register systems and customer service protocols effectively.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled customer inquiries and resolved issues professionally.
- Assisted teammates with daily tasks during peak periods.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
Education
Newnan High School
Newnan, GASkills
- Cash handling
- Employee training
- Customer service
- Team leadership
- Problem solving
- Goals and performance
- Pricing and markdowns
- Stock rotations
- Display setup
- New hire training
- Customer service management
- Store organization
- Sales techniques
- Incident reports
- Attention to detail
- Store opening and closing
- Team building and leadership
- Hiring and training
- Inventory counting
- Problem-solving
- Flexible schedule
- Customer experience
Accomplishments
- ASM DEVELOPMENT PROGRAM. Basically the program was I learn and watch every little thing the store manager does and she train me on everything a store manager is suppose to do if she/he decides to leave the business or out for leave or on vacation. I learned and took the test on the computer and I passed and then I get to have a store walk with the district manager for the last step of the program and he/she determined if I would have been ready or not to take on the store managers position for when I was next in line for when there was a store open for a store managers position in the district.
Timeline
Assistant Store Manager
Dollar General
04.2024 - 08.2025
ICQA Warehouse Associate
Amazon fulfillment center
10.2023 - 04.2024
Cashier/produce and personal shopper
Ingles
10.2022 - 07.2023
Newnan High School