Alexis Acevedo
Kissimmee,FL
Overview
8
8
years of professional experience
Work History
Stewarding,Houseman
Exclusive Services
Marriott World Drive, Swan And Dolfin
01.2023 - Current
- Reported found guest articles and merchandise damage to managers on duty.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Kept building entryway glass clean and polished for professional presentation.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Participated in ongoing training sessions provided by the hotel to stay updated on industry best practices and enhance overall performance levels.
Houseman,Buildind Attendant,Runner,Housekeeping Su
Holiday Inn Club Vacations Resort
Kissimmee, FL
01.2020 - 03.2021
- Reported found guest articles and merchandise damage to managers on duty.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
Houseman
Candlewood Suites Hotel
Fort Sam Houston
01.2018 - 01.2019
- Reported found guest articles and merchandise damage to managers on duty.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Houseman
Holiday Inn Express Hotel Fort Sam Houston
Holiday Inn
01.2017 - 01.2018
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
Education
GED -
Bayamon
Bayamon,PR.Timeline
Stewarding,Houseman
Exclusive Services
01.2023 - Current
Houseman,Buildind Attendant,Runner,Housekeeping Su
Holiday Inn Club Vacations Resort
01.2020 - 03.2021
Houseman
Candlewood Suites Hotel
01.2018 - 01.2019
Houseman
Holiday Inn Express Hotel Fort Sam Houston
01.2017 - 01.2018
GED -
Bayamon