Alexis Albarado
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
Wren Kitchens
10.2023 - Current
- I have worked in two departments within Wren Kitchens: Pre-Delivery and Quartz Customer Service. Over the past year and three months with the company, I have dedicated myself to continuous improvement, learning, and personal growth. I have gained valuable experience in both roles and have consistently worked towards advancing my skills and contributing to the team. My goal is to continue developing within the company and take on greater responsibilities as I progress in my career at Wren Kitchens.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Server
Don's Seafood
10.2021 - 09.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Food Runner
Ruth's Chris Steak House
08.2021 - 09.2022
- Greeted customers and provided outstanding customer service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Offered product samples, answered questions and helped customers find items.
- Arranged tables and chairs for special occasions and events.
- Assisted customers with carry-out service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
East Jefferson High School
Metairie, LA01-2018
Skills
- Customer success management
- Data management
- Complaint handling
- Inbound call answering
- Customer service excellence
- Continuous improvement
- Time management abilities
- Verbal and written communication
- Relationship building
- Quality assurance
- Support services
- Excellent communication
- Effective communication
Accomplishments
Successfully promoted from Pre-Delivery to Quartz Customer Support within Wren Kitchens, demonstrating adaptability and a strong commitment to personal and professional growth. Over the course of my tenure, I have consistently sought opportunities to enhance my skills, take on new challenges, and contribute to the success of both departments. My dedication to continuous improvement reflects my passion for advancing within the company and delivering exceptional service to customers.
Timeline
Customer Support Representative
Wren Kitchens
10.2023 - Current
Server
Don's Seafood
10.2021 - 09.2022
Food Runner
Ruth's Chris Steak House
08.2021 - 09.2022
High School Diploma -
East Jefferson High School
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