Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Albarado

Lancaster ,CA

Summary

With over 15 years of experience in customer service, I excel in fostering client relationships and resolving issues with a positive attitude. Throughout all of my jobs, I enhanced customer satisfaction by leveraging my exceptional communication skills and attention to detail. Proficient in Microsoft Office Suite, Call center servicing and customer satisfaction I consistently met sales targets and ensured operational compliance, demonstrating both hard and soft skills crucial for success.

Overview

11
11
years of professional experience

Work History

Member Service/Loan Processor Representative

Northrop Grumman FCU
12.2014 - 06.2024
  • Assisted customers with completing loan applications and other paperwork.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.

Bank Teller

Chase Bank
12.2013 - 12.2014
  • Delivered excellent customer service, processing daily transactions such as deposits, withdrawals, and payments while ensuring accuracy.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Maintained friendly and professional customer interactions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Education

High School Diploma -

Opportunities For Learning
Lancaster, CA

Skills

Exceptional customer service and communication skills

Excellent telephone etiquette through call center experience

Active listening and data entry

Strong problem-solving and conflict resolution abilities

Team-oriented with excellent attention to detail

Experienced with computer software and Microsoft Office Suite

15 plus years of customer service experience

Timeline

Member Service/Loan Processor Representative

Northrop Grumman FCU
12.2014 - 06.2024

Bank Teller

Chase Bank
12.2013 - 12.2014

High School Diploma -

Opportunities For Learning

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Alexis Albarado