Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Deborah Povia

St Augustine,FL

Summary

Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Member Service Representative

Northrop Grumman FCU
St Augustine, FL
08.2017 - Current
  • Led on- and off-site customer support teams across multiple time zones.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Collected deposits or payments and arranged for billing.
  • Business Development Leader.
  • Handle cash for the vault and the teller.
  • vault, including teller drawers
  • Quarterly Audits for employees
  • Assist members with all their needs through in-person, written, and phone interactions.
  • Effectively negotiated payment arrangements.
  • Identifying and investigating fraud trends

Lead Customer Service 111

Vystar Credit Union
St Augustine, FL
04.2008 - 08.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

High School Diploma -

St Augustine High
St Augustine
05-1989

Skills

  • Customer service
  • Payment processing
  • Fraud detection
  • Cash handling
  • Regulatory compliance
  • Data analysis
  • Business Development
  • Problem Solving

Affiliations

  • Well rounded individual that excells in a diverse range of qualities. I have the ability to balance between personal and professional goals. I have great communication skills in all I encounter.

Accomplishments

  • Lead fraud detector
  • Most reliable award 2018-2022
  • 1st place winner in sales
  • Loan officer with highest sales

Certification

  • Notary

Timeline

Member Service Representative

Northrop Grumman FCU
08.2017 - Current

Lead Customer Service 111

Vystar Credit Union
04.2008 - 08.2017

High School Diploma -

St Augustine High

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Deborah Povia