Alexis Alfano
Warren,MI
Summary
Highly motivated Pharmacy Benefit Specialist interested in taking on new challenges. Well-versed in all aspects of a fast-paced, high-volume pharmacy. Ability to coordinate between prescribers, insurance companies, and customers to successfully resolve any concerns or issues. Committed to streamlining pharmacy operations and ensuring quality patient care. Known for exceptional customer service and problem-solving skills. Dedicated to maintaining accurate patient records and enhancing pharmacy operations to promote high levels of customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Benefit Specialist
Pharmacy Advantage Henry Ford
Rochester Hills, Michigan
10.2023 - Current
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Works with cross-functional teams and other departments within the organization to achieve goals and ensure optimal patient care.
- Utilizes various software and tools to streamline processes and optimize performance.
- Maintains accurate patient records and updated prescription information as needed.
- Works with insurance companies to process claims, resolve problems and obtain payments.
Lead Pharmacy Technician
CVS Pharmacy
Fraser, MI
11.2020 - 10.2023
- Maintained accurate patient records and updated prescription information as needed.
- Trained new pharmacy technicians and provided feedback on their performance.
- Provided quality customer service to patients by answering questions related to prescriptions, insurance coverage, vaccines and much more.
- Oversaw inventory management processes, such as ordering, stocking and tracking expiration dates.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Monitored staff productivity levels and provided guidance when needed.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into the inventory system.
- Collaborated with other departments within the organization to ensure optimal patient care.
- Participated in training sessions to stay up to date on software changes.
Project Manager
Flat Earth Concrete Leveling LLC
Berkley, MI
01.2018 - 11.2020
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Managed multiple projects with competing deadlines simultaneously.
Education
High School Diploma -
Clintondale High School
Clinton Township, MISkills
- Communication
- Telephone etiquette
- Workflow optimization
- Problem-solving skills
- Medication documentation
- Supporting pharmacy operations
- Resolving customer issues
- Critical thinking
- Flexible and adaptable
Certification
- Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Phlebotomy Technician (PT)
Timeline
Pharmacy Benefit Specialist
Pharmacy Advantage Henry Ford
10.2023 - Current
Lead Pharmacy Technician
CVS Pharmacy
11.2020 - 10.2023
Project Manager
Flat Earth Concrete Leveling LLC
01.2018 - 11.2020
High School Diploma -
Clintondale High School