Sabrina Dillion
San Antonio,TX
Summary
Detail-oriented professional experienced in customer service and operational efficiency. Enhanced collaboration and confidentiality through strong analytical, communication, and teamwork skills. Committed to contributing to team success and pursuing continuous professional development.
Overview
26
26
years of professional experience
Work History
Pharmacy Benefit Specialist
Optum RX
10.2022 - Current
- Guided and educated callers on coverage and pricing information to enhance understanding and satisfaction.
- Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders.
- Asked appropriate questions and documented required information while actively listening to ensure accurate case handling.
- Handled a large quantity of calls daily while providing excellent customer service.
- Ask appropriate questions and listen actively while documenting required information in computer systems.
- Trained new hires on company policies and procedures.
- Reviewed, researched, and investigated member accounts of claims to resolve issues and ensure timely processing.
- Demonstrated proficiency in utilizing various computer applications and Windows PC software.
Mortgage Funder
Legacy Mutual Mortgage
07.2021 - 10.2022
- Compared documents, discussed discrepancies with underwriter and loan officer, and facilitated resolution.
- Tracked and reviewed trailing documents to ensure compliance with regulations.
- Review executed file from title company and review for accuracy
- Managed and resolved overflow escalated calls to improve customer service.
- Resolved problems by examining and evaluating data to ensure accuracy and compliance.
- Handle overflow escalated queue
- Served as liaison between bank and customer, ensuring clear communication and prompt resolution of issues.
- Navigated multiple software systems to efficiently manage tasks and data.
Lead Child Care Worker
Angels Kiddee Land Childcare
06.2000 - 06.2021
- Ensured compliance with state guidelines for policies and procedures
- Supervised children indoors and outdoors to maintain safety and engagement
- Assisted the staff with the recording of children's records and other activities
- Maintained daily logs to accurately document children's activities and progress
- Educated parents on child care requirements and facility policies.
- Ensure proper maintenance of equipment for the facility
Education
Associate Degree - Early Childhood Education
Pierce College
Lakewood, WAAssociate of Science - Early Childhood Education
Renton Tech. College
Renton, WAChild Development Associate - Early Childhood Education
Renton Tech. College
Renton, WASkills
- Customer problem solving
- Pharmacy calculations
- Interpersonal communication
- Composure under pressure
- Pharmacy operations
- Organization skills
- Detail orientation
- Customer problem resolution
Qualifications
- 25 years Customer Service Experience
- 7 years Lead Experience
- Proficient in Microsoft Office (Word, Excel, PowerPoint, SharePoint)
- Excellent verbal and written communication skills
Timeline
Pharmacy Benefit Specialist
Optum RX
10.2022 - Current
Mortgage Funder
Legacy Mutual Mortgage
07.2021 - 10.2022
Lead Child Care Worker
Angels Kiddee Land Childcare
06.2000 - 06.2021
Associate Degree - Early Childhood Education
Pierce College
Associate of Science - Early Childhood Education
Renton Tech. College
Child Development Associate - Early Childhood Education
Renton Tech. College