ALEXIS ALVAREZ

• . Greeting and actively listening to Customers to uncover purchasing needs and provide recommendations based on Automotive Requirements.
• . Demonstrating Vehicle functionality and explaining options, accompanying prospective customers on test drives, and explaining costs associated with purchase.
• . Informing customer on associated dealer services and products such as extended Warranties, GAP insurance and other beneficial products offered by Dealer/Lender.
• . Maintaining contact with customers via email, phone calls, sending videos of interested vehicle, and sending text on promotional offers.
• . Make Outbound Phone calls to schedule Appointments for customers to come in for a Sales Presentation.
• . Establish personal income goals that are consistent with dealership standards of productivity, and make a strategy to meet those Goals.
• . Assist in Closing sales on vehicles & Back End Products.
• . Managed and tracked all used car inventory and sales, ensuring proper inventory reporting, improving customer satisfaction, team productivity, and company Revenue.
• . Establish Branding, Marketing, & Social Media Lead Generation

• Managed day-to-day staffing and handled scheduling for all store employees.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Trained team members in successful strategies to meet operational and sales targets.
• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Average Experience with metal and carbon steel welding. Passivate burn marks on stainless steel welding. Grind corners and edges polishing fine stainless steel and carbon steel, Electrical enclosures, Sheet metal and plate buildings, restaurant Equipment, Signage, Stairs and Handrails, oilfield, Kiosk, Infrastructure, Furniture, Automotive, etc.