Alexis Anthony
Windsor Mill,MD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
CareFirst
Baltimore, MD
08.2022 - Current
- Responsible for answering member, provider and broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment
- Processes complex coding projects to process insurance payments and manage confidential patient information
- Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs
- Provides basic technical assistance and troubleshooting guidance for digital and electronic applications
Student Internship
Federal Trade Commission
Washington, D.C
06.2019 - 08.2019
- Assisted staff with administrative and clerical duties for the Office of Secretary and Library within the agency
- Maintained office records, filed material, located, and compiled data from files
- Assisted staff with developing documents, finalizing draft correspondence, reports, and other related documents using a variety of office automation applications
- Provided callers and visitors with general information and provided superior customer service using best practice initiatives
- Processed and distributed mail to appropriate individuals
Camp Leader
McDonough Summer Camp
Owings Mills, MD
05.2018 - 08.2018
- Organized and lead a variety of small and large group activities each week
- Drafted and implemented a weekly schedule for assigned camp group
- Enforced safety guidelines associated with the camp and all program areas
- Ensured that the camp site was kept clean, organized, and free of litter
- Communicated with parents about participant’s experience and reported concerns to Camp Leadership
- Built self-esteem, social competence, independence skills, and self-awareness to foster positive relationships
- Taught campers to grow dynamically as the camp is designed for social success in an inclusive environment
- Built social skills through general camp activities such as swim, sports, arts and crafts, music, field trips, and other activities
Sales Associate
Old Navy
Owings Mills, MD
02.2017 - 08.2017
- Responsible for helping customers understand the uniqueness of store products in comparison to competitors
- Created sales and customer relationship opportunities by utilizing resources such as store promotions
- Influenced customers to buy products by giving them information such as fabric, washing instructions, style, price, and fit
- Reported violations to management
- Contributed to monthly sales goals
- Maintained standards of the store floor and restocked items as soon as necessary to ensure the best customer experience
- Set an example for new sales associates by providing amazing customer service
Education
Human Resources Management Certificate -
University of Miami - Online
03.2025
Bachelors of Arts - Sociology, Business Management
University of Maryland College Park
College Park, MD05.2021
Skills
- Microsoft Office Products
- Superior Customer Service
- Adobe Suite (Photoshop)
- Communication Skills (Oral & Written)
- Expertise in ICD-10, CPT, and HCPCs Coding
- Proficiency with Electronic Health Records (EHR) systems
- Experience with medical billing practices
- Compliance with HIPAA and other healthcare regulations
- Administrative Support
- Policy Review
- System implementation
Accomplishments
Certificate of Appreciation, Federal Trade Commission, 2019
Civicorganizations
Alpha Kappa Alpha Sorority, Inc.
Community Service
- My Sisters Place, 08/18, Present, Prepare and serve meals to homeless women and children.
- Covenant House of Washington DC, 01/14, 12/17, Assist with HR duties including organization and auditing of employee files.
- University of Maryland Baltimore CURE Scholars Program, 01/15, 12/16, Mentor middle school students and lead campus tours.
Timeline
Customer Service Advocate
CareFirst
08.2022 - Current
Student Internship
Federal Trade Commission
06.2019 - 08.2019
Camp Leader
McDonough Summer Camp
05.2018 - 08.2018
Sales Associate
Old Navy
02.2017 - 08.2017
Human Resources Management Certificate -
University of Miami - Online
Bachelors of Arts - Sociology, Business Management
University of Maryland College Park
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