Xaviera Graham
Essex,MD
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and a positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Picking up on new things quickly and great with technology.
Overview
16
16
years of professional experience
Work History
CSA
CareFirst
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving claims issues.
- Followed up with customers about resolved claims payment adjustments to maintain company standards.
- Investigate and resolve customer claims and benefit inquiries quickly/ one call resolution.
Cook
RileeB Dinners
08.2019 - Current
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Managed portion control using correct utensils during preparation and plating.
Rideshare Driver
Lyft
11.2018 - 02.2024
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Shopper
Instacart
10.2019 - 10.2020
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Medication Technician
Infinity HomeCare
11.2017 - 12.2019
- Obtained, recorded and reported patient vital signs for medication administration.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted clean and sanitary environment by maintaining department equipment.
Food Service Leader
Royal Farms
06.2018 - 09.2019
- Oversaw daily operations by supervising and scheduling employees to monitor performance and assist customers efficiently.
- Implemented processes and procedures to keep employees on task and maintain smooth workflow.
- Conducted opening and closing duties to maintain smooth operations.
- Consistently met profitability goals using upselling techniques and limited-time promotional offers to boost sales volume.
- Place the whole store food and beverage vendor orders.
Center Manager
ACE Cash Express Inc.
06.2016 - 06.2018
- Open/close centers
- Cash large checks
- Send/receive money transfers threw Money Gram
- Send/receive centers deposits
- Help customers sign up for ACE cards
Barista
Starbucks
07.2016 - 03.2018
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Service Technician
Mercy Medical Center Baltimore Md
03.2015 - 05.2016
- Maintained certifications and completed training on systems and components.
- Sanitized the rooms and equipment for the neonatal intensive care unit.
Lead Key Holder
Forever 21
11.2011 - 05.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Handled delegated tasks.
- Created agendas and communication materials for team meetings.
Sales Associate
Foot Locker
09.2008 - 06.2011
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Serve Safe - Good Safty
Royal Farms DBA
Baltimore, MD02.2019
AMCA License - Philbotomy
Phyllis Angels Training Center
Baltimore, MD06.2018
Medication Technician Certification - Medication Aide
Restoration Rescue
Baltimore, MD03.2018
High School Diploma -
Independence High School
Baltimore, MD06.2011
Skills
- Pays close attention to details
- Above average large money handling
- Call center experience
- Problem-solving abilities
- Multitasking Abilities
- Customer service excellence
- Teamwork skills
- Professionalism
Timeline
CSA
CareFirst
06.2022 - Current
Shopper
Instacart
10.2019 - 10.2020
Cook
RileeB Dinners
08.2019 - Current
Rideshare Driver
Lyft
11.2018 - 02.2024
Food Service Leader
Royal Farms
06.2018 - 09.2019
Medication Technician
Infinity HomeCare
11.2017 - 12.2019
Barista
Starbucks
07.2016 - 03.2018
Center Manager
ACE Cash Express Inc.
06.2016 - 06.2018
Service Technician
Mercy Medical Center Baltimore Md
03.2015 - 05.2016
Lead Key Holder
Forever 21
11.2011 - 05.2015
Sales Associate
Foot Locker
09.2008 - 06.2011
Serve Safe - Good Safty
Royal Farms DBA
AMCA License - Philbotomy
Phyllis Angels Training Center
Medication Technician Certification - Medication Aide
Restoration Rescue
High School Diploma -
Independence High School
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