Henry Benschop
Orlando
Summary
Dedicated professional with experience in customer service and special needs transportation. Known for strong observational skills and the ability to maintain a safe environment while building rapport with clients and colleagues. Ready to contribute to a welcoming and efficient service experience and always with a smile on my face.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Special Needs Bus Monitor
Victor Central Schools
Victor, NY
- Monitored student behavior to ensure safety during transportation.
- Assisted students with disabilities in boarding and disembarking the bus.
- Communicated effectively with parents and staff regarding student needs.
- Implemented safety protocols to maintain a secure environment on the bus.
- Demonstrated flexibility by adapting to changes in routes or schedules as needed, prioritizing the needs of special needs students throughout their transportation experience.
- Contributed to efficient operation by promptly reporting any mechanical or safety concerns related to the bus equipment or its operation.
- Maintained a clean and sanitary environment within the bus, contributing to a welcoming space for students.
- Assisted students in using assistive devices such as wheelchairs or lifts when necessary, ensuring their safe transport on the bus.
- Enhanced student well-being by promptly addressing any health or medical concerns that arose during transportation and notifying appropriate parties as needed.
- Developed strong rapport with students by consistently demonstrating patience, empathy, and understanding of their unique requirements.
- Supported emergency preparedness efforts by participating in drills and maintaining knowledge of emergency procedures.
- Improved student safety by closely monitoring their behavior and ensuring compliance with bus rules.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Maintained clean, tidy and obstruction-free bus interior.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Completed thorough bus inspections before and after each trip.
Custodian
Victor Central Schools
Victor, NY
- Maintained cleanliness and sanitation in classrooms, hallways, and restrooms.
- Operated cleaning equipment including floor scrubbers and vacuums efficiently.
- Assisted with setup and breakdown of school events, ensuring readiness of facilities.
- Followed safety protocols to handle cleaning chemicals responsibly and effectively.
- Collaborated with staff to address specific cleaning requests promptly and courteously.
- I wrote individual notes to the kids in each classroom that I cleaned so I could make more of a personal connection with the students.
Server/Bartender
Olive Garden
Orlando, FL
09.2019 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed table assignments efficiently to optimize dining room flow and minimize wait times.
- Trained and mentored new servers on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled customer inquiries and complaints with professionalism, resolving issues promptly.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Implemented upselling techniques that enhanced guest experience and increased sales revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Working with coworkers and guests to maintain a safe and positive environment.
- Implicating all of the safety procedures needed during a regular shift to keep me and guests safe.
Education
No Degree - General Studies
Monroe Community College
Rochester, NYHigh School Diploma -
Victor Senior High
Victor, NY06-2013
Skills
- Observation and monitoring
- Patience and tolerance
- Confidentiality and privacy
- Reliability and punctuality
- Compassionate
- Friendly
- Pays Close Attention to Details
- Visual Learner
- People Person
- Always on Time
Certification
Food Safety Certification
Bartending Certification
Money Safety
Sexual Harassment Safety
Languages
English
Spanish
Limited Working
Interests
In my time off, I love to visit the movies and theme parks I enjoy walking outside around the beach of International Drive, always looking for things to keep me busy and moving Love going to upstate NY to visit family and friends, Even going to Manhattan to see a Broadway musical! Love to try new foods and drinks out with friends Exploring new cities and engaging with strangers is always fun to me I am always happy to meet someone new and make new friends
Timeline
Server/Bartender
Olive Garden
09.2019 - Current
Special Needs Bus Monitor
Victor Central Schools
Custodian
Victor Central Schools
No Degree - General Studies
Monroe Community College
High School Diploma -
Victor Senior High