Alexis Arauz
Tamarac FL,Florida
Summary
Knowledgeable Undergraduate Psychology student with 3 years of experience in customer service and a background in undergraduate research, contributing to significant academic projects. Proven communication, problem-solving, and interpersonal skills developed through leadership roles in a pharmaceutical setting, competitive dance team, and research. Eager to contribute to a dynamic HR team and gain practical experience in recruitment, employee engagement, and performance management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Undergraduate Research Assistant
Nova Southeastern University
01.2024 - Current
- Assisted with research study investigating how different situational factors like war crimes affect moral judgments of third-party actions.
- Ran participants and organized survey results for data analysis
- Participated in regular lab meetings, contributing valuable insights and suggestions for ongoing projects.
- Enhanced research outcomes by conducting thorough literature reviews.
Registered Florida Pharmacy Technician
Walgreens Pharmacy
07.2023 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Completed regular training to stay informed on pharmacy regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Undergraduate Practicum Intern
Brief Therapy Institute
01.2024 - 05.2024
- Recorded notes on my observations of the live therapy sessions between the graduate students of the Marriage & Family Therapy program at NSU and their clients
- Maintained a high level of professionalism and adaptability throughout the practicum experience, successfully navigating various challenges and embracing new learning opportunities.
- Provided positive feedback and recommendations for improvement in future sessions to the graduate students.
- Discussed therapeutic techniques and potential treatment plans with the supervisor and the surrounding team.
Customer Service/Sales Representative
State Farm Insurance Agency
05.2021 - 07.2023
- Maintained the discounts offered by the agency to preserve customer satisfaction with policy prices.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
Bachelor of Science - Psychology
Nova Southeastern University
Fort Lauderdale, FL05-2025
Skills
- Business Process Improvement
- Executive & Collaborative Communication
- Customer Service/Customer Relations
- Qualtrics & Google Forms
- POS System
- Microsoft Word, Excel, Powerpoint
Certification
- HIPAA Privacy, Security, and Research Training (2023)
- Collaborative Institutional Training Initiative - CITI Program (2021-2024)
Timeline
Undergraduate Research Assistant
Nova Southeastern University
01.2024 - Current
Undergraduate Practicum Intern
Brief Therapy Institute
01.2024 - 05.2024
Registered Florida Pharmacy Technician
Walgreens Pharmacy
07.2023 - Current
Customer Service/Sales Representative
State Farm Insurance Agency
05.2021 - 07.2023
- HIPAA Privacy, Security, and Research Training (2023)
- Collaborative Institutional Training Initiative - CITI Program (2021-2024)
Bachelor of Science - Psychology
Nova Southeastern University
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