Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Armstrong

Houston,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in [Security] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Correctional Ofiicer

TDCJ
Rosharon, TX
2022.12 - 2024.03
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Customer Service Representative

TransCore
Houston, TX
2020.02 - 2022.11
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

ANTHEM Health Services
Houston, TX
2018.05 - 2019.10
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

North Crowley High School
Fort Worth, TX
2017-05

Skills

  • CCTV Monitoring
  • Facility Security
  • FAA Regulations
  • Customer Service
  • Guest Services
  • Cleanliness and sanitation
  • Verbal and written communication
  • Strong Work Ethic
  • Team Oversight
  • Information Security
  • Conflict Resolution

Timeline

Correctional Ofiicer

TDCJ
2022.12 - 2024.03

Customer Service Representative

TransCore
2020.02 - 2022.11

Customer Service Representative

ANTHEM Health Services
2018.05 - 2019.10

High School Diploma -

North Crowley High School
Alexis Armstrong