Alexis Armstrong
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Security] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Correctional Ofiicer
TDCJ
Rosharon, TX
12.2022 - 03.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Customer Service Representative
TransCore
Houston, TX
02.2020 - 11.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
ANTHEM Health Services
Houston, TX
05.2018 - 10.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX05-2017
Skills
- CCTV Monitoring
- Facility Security
- FAA Regulations
- Customer Service
- Guest Services
- Cleanliness and sanitation
- Verbal and written communication
- Strong Work Ethic
- Team Oversight
- Information Security
- Conflict Resolution
Timeline
Correctional Ofiicer
TDCJ
12.2022 - 03.2024
Customer Service Representative
TransCore
02.2020 - 11.2022
Customer Service Representative
ANTHEM Health Services
05.2018 - 10.2019
High School Diploma -
North Crowley High School