DENISE UPFOLD
Abilene,TX
Summary
Dynamic Correctional Officer V with extensive experience at the Texas Department of Criminal Justice, adept in crisis management and conflict resolution. Successfully reduced contraband incidents through vigilant monitoring and innovative techniques. Proven ability to foster relationships and enhance facility security, while training new staff in best practices for inmate supervision and safety.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
28
28
years of professional experience
Work History
Correctional Officer V /Correctional Sergeant
Texas Department Of Criminal Justice
03.2008 - 03.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Streamlined inmate check-in and processing, increasing efficiency.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Supported reentry programs that prepared inmates for successful integration into society.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Enhanced staff training programs, leading to improved operational standards.
- Bolstered team morale and cooperation through effective leadership and communication.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Assisted in intake and release of inmates.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Responded to inquiries from inmates and other members of public.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Documented inmate behavior and activities in logbooks.
- Provided assistance and guidance to inmates regarding daily activities.
- Investigated and responded to incidents of inmate misconduct.
Loss Prevention Manager
Sears Roebuck
09.1993 - 05.2005
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
- Performed thorough cash audits and deposit investigations.
- Installed and maintained covert security equipment.
- Improved store security by implementing comprehensive loss prevention programs and strategies.
- Implemented robust access control systems at critical points throughout the facility, minimizing unauthorized entry risks.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Streamlined operational processes for increased efficiency in detecting potential theft incidents.
- Monitored paperwork procedures to prevent error-related losses.
- Developed comprehensive emergency response plans for various scenarios, enhancing overall safety within the store premises.
- Increased customer satisfaction by promptly addressing concerns related to theft or security breaches within the shopping environment.
- Conducted background checks on potential employees as part of the hiring process, ensuring a secure workforce composition.
- Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
- Conducted daily store walk-throughs to identify potential security risks.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Education
No Degree - Human Services
CISCO JR COLLEGE
Abilene, TX10-1993
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Search and seizure procedures
- Observation
- Surveillance
- Contraband seizure
- Self-defense techniques
- Safety
- Security procedures
- Relationship building and management
- Facility security
- Crisis management
- Weapons training
- Prisoner transport
- CCTV monitoring
- Observation techniques
- Booking procedures
- Suicide prevention
- Gang awareness
- Firearm operations trained
- Search procedures
- Emergency management
- Mentorship
- File and record maintenance
- Records management
- Evidence preservation
- Inmate behavior modification tactics
- Criminal justice
- Background investigations
- Integrity maintenance
- Courtroom practices
- Physical fitness
- Crime prevention
- Facility maintenance
- Program coordination
- Product knowledge
- Criminal law
- Criminal investigations
- Patrol procedures
- Search and seize procedures
- Strategic planning and organization
- Firearms proficiency
- Contraband detection
- Perimeter control
- [Type] equipment maintenance
- First aid and CPR certified
[T
Languages
English
Full Professional
Timeline
Correctional Officer V /Correctional Sergeant
Texas Department Of Criminal Justice
03.2008 - 03.2021
Loss Prevention Manager
Sears Roebuck
09.1993 - 05.2005
No Degree - Human Services
CISCO JR COLLEGE
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