Mark Gentile
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over [Number]-year industry history.
Overview
38
38
years of professional experience
Work History
Correctional Officer/Correctional Sergeant
NYSDOCCS
03.1999 - 03.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Prepared reports to document incidents and violations.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Assigned Correction Officers to their daily job duties
Automotive Mechanic
Watertown Auto Repair
03.1996 - 02.1999
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Changed vehicle oil and replaced filter.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Ordered repair parts quickly to prevent delays in projects and repair work.
Parts Counter Salesman
Eiss Brothers Auto Parts
06.1992 - 03.1996
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Utilized market research to target key demographics and tailor marketing approaches accordingly.
Electronics Technician
US Navy
07.1986 - 03.1992
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Monitored and tested equipment performance to diagnose and resolve problems.
Education
High School Diploma -
Watertown High School, Watertown, NY
Watertown06.1985
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Inmate Supervision
- Mental health awareness
- Correctional facility procedures
- Policy Enforcement
- Restraint Techniques
- Safety and security enforcement
- Inmate monitoring
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband Seizure
- Security Procedures
Timeline
Correctional Officer/Correctional Sergeant
NYSDOCCS
03.1999 - 03.2024
Automotive Mechanic
Watertown Auto Repair
03.1996 - 02.1999
Parts Counter Salesman
Eiss Brothers Auto Parts
06.1992 - 03.1996
Electronics Technician
US Navy
07.1986 - 03.1992
High School Diploma -
Watertown High School, Watertown, NY