Alexis Bailey
East Lansing,MI
Summary
Aspiring social work professional with years of customer-facing experience, skilled in communication, problem-solving, and building connections with diverse communities. Committed to promoting access to resources and strengthening community well-being
Overview
4
4
years of professional experience
Work History
Dining Hall Employee
Michigan State Universtiy
East Lansing, MI
02.2026 - Current
- Operated food service equipment, ensuring compliance with safety and health regulations.
- Delivered timely meal services during peak hours, enhancing customer satisfaction.
- Assisted in inventory management, tracking supplies to maintain stock levels.
- Trained new employees on dining hall procedures and customer service standards.
- Collaborated with kitchen staff to ensure consistent quality of meals served.
- Implemented cleaning protocols to maintain hygiene standards throughout dining areas.
- Engaged with customers to gather feedback, contributing to menu improvement initiatives.
- Conducted routine inspections of dining room equipment to identify maintenance needs before problems arose, reducing downtime due to repairs or replacements.
Sales Associate
Gordon Food Service
Royal Oak, MI
08.2022 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and accuracy.
- Trained new associates on store policies and product knowledge.
- Collaborated with team members to improve sales strategies and customer engagement.
- Maintained clean and organized sales floor for optimal customer navigation.
- Analyzed customer feedback to identify areas for service improvement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Clawson Highschool
Clawson, MIBachelor of Science - Pyschology
Michigan State University
East Lansing, MI05-2028
Skills
- Excellent customer service
- Reliability and punctuality
- Food safety
- Food preparation
- Cleanliness standards
- Sanitation practices
- Food presentation
- Food storage
Timeline
Dining Hall Employee
Michigan State Universtiy
02.2026 - Current
Sales Associate
Gordon Food Service
08.2022 - Current
High School Diploma -
Clawson Highschool
Bachelor of Science - Pyschology
Michigan State University