Alexis Banford
Pasadena,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking entry-level opportunities to expand skills while facilitating company growth. Authorized to work in the US for any employer.
Overview
3
3
years of professional experience
Work History
Independent Agent - Remote
Spring Venture Group
Houston, TX
09.2023 - Current
- Discussed policy features with customers and assisted in choosing best policies for individual needs
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage
Fraud Chargeback Associate
Capital Staffing Solutions
Houston, TX
06.2022 - 12.2022
- Proactively analyzed transactional and dispute records/reports and identified trends (both fraud and non- fraud)
- Determined whether disputes are fraudulent and should be accepted and pinpoint overall cause of the dispute if they are not fraud
Inbound Call Center Customer Service Representative
Tailored Brands
Houston, TX
11.2021 - 05.2022
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services
- Asked probing questions to determine service needs and accurately input information into electronic systems
Education
Bachelor Of Science - Criminal Justice
Texas Southern University
Houston, TX05.2022
High School Diploma -
Dillon High School
Dillon, SC05.2017
Skills
- Client Relationship Building
- Career Development
- Time Management
- Organization and Prioritization
- Interviewing proficiency
- Contract review and analysis
- Policy analysis
- Team training and development
Timeline
Independent Agent - Remote
Spring Venture Group
09.2023 - Current
Fraud Chargeback Associate
Capital Staffing Solutions
06.2022 - 12.2022
Inbound Call Center Customer Service Representative
Tailored Brands
11.2021 - 05.2022
Bachelor Of Science - Criminal Justice
Texas Southern University
High School Diploma -
Dillon High School