Alexis Banks
Sr. IT Specialist
Alexandria,VA
Summary
Information Technology Specialist working for the Department of the Army with an active TS/SCI w/ CI Poly security clearance. Over six years of experience in, information management, information security and assurance, and network systems. Ability to manage users and devices through Active Directory according to security standards and policies. Skilled at troubleshooting, collaboration, and communication. Eager to apply current skills while learning new ones in order to improve an organization’s efficiency and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Communications Manager
U.S. Army | USCYBERCOM
5 2023 - Current
- Served as a communications manager for the Deputy Commander of the United States Cyber Command
- Provided quick turnaround times to clients
- Provided exceptional customer service by responding quickly to client requests and concerns
- Managed and maintained VTC equipment to ensure meetings with higher officials were uninterrupted
- Managed in home SCIFS
- Advised and assisted customers with presentation requirements ranging from routing, connecting and displaying computer and audio visual signals
- Prepared audio, video and lighting equipment for recorded events and live broadcasts for over 500 personnel in attendance
- Operated media display equipment, systems and networks
- Scheduled and coordinated live events and productions
- Operated automated touch panels to control audio/visuals technologies
- Routed video and audio sources to large video walls, LCD screens, confidence monitors and monitoring feeds
Information Management Office Supervisor
U.S. Army
12.2021 - 04.2023
- Managed the company’s computer help desk and trained 10 personnel in submitting and resolving trouble tickets and installing and maintaining hardware and software on computers and peripheral devices
- Upheld strict confidentiality standards when handling sensitive information or documentation
- Served as an Information Systems Security Officer (ISSO)
- Trusted Agent and issued sensitive items for the military
- Served as Information Assurance (IA) manager; oversaw the annual training of over 150 users to ensure IA policies and standards were maintained as an ATCTS manager
- Managed Life Cycle Replacement for computers and peripheral devices for over $340 million worth of equipment
- Maintained Local Area Networks, routers and switches, wiring closets, and four VTC suites
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency
Information Management Office Technician
U.S. Army
02.2021 - 12.2021
- Set up, installed, maintained, and troubleshot over 700 desktops, laptops, and tablets with Windows 7 and 10 to allow no break in service or work productivity
- Managed objects, security groups, devices, and user accounts in accordance with organization regulations as an Enterprise Active Directory administrator
- Used ticketing systems to manage and process support actions and requests
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
- Provided top-notch technical support, resolving issues quickly and efficiently
- Maintained active directory to build user network profiles, reset passwords, unlock accounts, manage user accounts, group policies, and access control for enhanced security measures
- Monitored security groups, active directory accounts, user profiles and company-issued devices, supporting technical troubleshooting and administering replacements as necessary
Network/ Systems Administrator
U.S. Army | Enterprise Satcom Gateway
10.2019 - 02.2021
- Deployed, installed, operated, modified, and recovered various types of communications networking and transmissions and their components
- Troubleshot tier 2/3 connectivity using layer 2 and 3 technologies
- Configured Palo alto firewalls to provide network security for an enterprise network
- Directly supported real world operational missions for service members over three different theaters
- CISCO Unified Communications Manager
- Meticulously maintained documentation on incident statuses and solutions, promoting continuity between shifts
- Performed network management functions in support of maintaining and troubleshooting gateway assets
- Managed communication capabilities and operational readiness of 13 satellite systems consisting of 374 racks of network equipment valued in excess of $400 million.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies
Education
Basic Leadership Course -
US Army
Grafenwoehr, Germany 10.2021 - 11.2021
Army Public Key Infrastructure Enhanced Trusted Agent Training -
US Army
Landstuhl, Germany 10.2020 - 10.2020
Associate of Science - Computer Science
University of The People
Pasadena, CA 05.2001 -
Skills
Excellent Communication
Decision-Making
Reliability
Adaptability
Attention to Detail
Time Management
Goal Setting
Team Collaboration
Customer Service
Certification
CompTIA Security+ Certified, 11/01/20
Timeline
Information Management Office Supervisor
U.S. Army
12.2021 - 04.2023
Basic Leadership Course -
US Army
10.2021 - 11.2021
Information Management Office Technician
U.S. Army
02.2021 - 12.2021
Army Public Key Infrastructure Enhanced Trusted Agent Training -
US Army
10.2020 - 10.2020
Network/ Systems Administrator
U.S. Army | Enterprise Satcom Gateway
10.2019 - 02.2021
Associate of Science - Computer Science
University of The People
05.2001 -
Communications Manager
U.S. Army | USCYBERCOM
5 2023 - Current
CompTIA Security+ Certified, 11/01/20
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