Alexis Bear Cloud
Hardin,MT
Summary
Versatile and driven professional with a proven track record at Montana Building Maintenance, showcasing a strong work ethic and exceptional organizational skills. Excelled in enhancing customer satisfaction and operational efficiency through innovative solutions and critical thinking. Expert in HIPAA compliance and retail management, consistently achieving and surpassing goals with a keen eye for detail and robust communication abilities.
Overview
8
8
years of professional experience
Work History
Cleaning Contractor
Independent Work
Hardin, MT
01.2023 - Current
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
Makeup Artist
Independently Employed
Montana
01.2016 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Scheduled onsite and offsite makeup appointments for clientele.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Increased revenue through effective customer service and inventory management.
Janitorial Lead
Montana Building Maintenance
Bozeman, MT
04.2022 - 01.2023
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
- Established a proactive approach towards preventative maintenance, reducing the need for reactive measures.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
Tutoring Assistant
Montana State University Bozeman
Bozeman, MT
05.2021 - 01.2023
- Provided constructive feedback on assignments, helping students improve their writing skills and critical thinking abilities.
- Facilitated group study sessions, fostering collaboration among students to solve challenging problems together.
- Enhanced student comprehension by providing individualized tutoring sessions tailored to their learning styles.
- Utilized innovative educational tools such as online resources, multimedia presentations, and interactive games during tutoring sessions.
- Supported diverse learning needs by adapting teaching methods for each individual''s strengths and weaknesses.
- Supported college-bound students with application processes, essay writing guidance, and scholarship research assistance.
- Taught students remotely using online video chat platform and other delivery channels.
Intake Coordinator
One Health
Hardin, MT
10.2018 - 08.2020
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Managed a high volume of intake calls, ensuring timely scheduling of appointments and appropriate follow-up communication.
- Conducted thorough assessments of new patients to determine eligibility for services, ensuring appropriate allocation of resources.
- Assisted with insurance verifications to ensure proper coverage for necessary treatments and reduce financial stress on patients.
- Collaborated with multidisciplinary teams to develop comprehensive patient treatment plans, resulting in better outcomes.
- Assisted with entering and transcribing medical notes from providers.
- Optimized appointment scheduling procedures to minimize overlaps or delays in patient care delivery.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Retail Sales Associate
River Crow Trading Post
Crow Agency, MT
05.2016 - 01.2018
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
No Degree - Nursing
Montana State University - Bozeman
Bozeman, MT12.2026
Skills
- Strong Work Ethic
- High Degree of Customer Service
- Organization Expertise
- Communication Competency
- Microsoft Office Knowledge
- Independent/ Collaborative Work
- Time Management
- Professionalism
- Flexible and Adaptable
- Willing to Learn
Languages
Apsaalooke (Crow)
Native or Bilingual
Spanish
Elementary
Timeline
Cleaning Contractor
Independent Work
01.2023 - Current
Janitorial Lead
Montana Building Maintenance
04.2022 - 01.2023
Tutoring Assistant
Montana State University Bozeman
05.2021 - 01.2023
Intake Coordinator
One Health
10.2018 - 08.2020
Retail Sales Associate
River Crow Trading Post
05.2016 - 01.2018
Makeup Artist
Independently Employed
01.2016 - Current
No Degree - Nursing
Montana State University - Bozeman