Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

ALEXIS BERAN

Beloit

Summary

A dedicated and solution-oriented person with the ability to effectively handle multiple tasks in a fast-paced environment. Adaptable, ambitious, highly-focused, consistently meets team/department expectations but always striving for improvement.

Overview

10
10
years of professional experience

Work History

Compliance Specialist

Grainger Industrial Supply
10.2024 - Current
  • Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
  • Served as a point of contact for internal partners seeking guidance on compliance matters, instilling confidence to the commitment to consistency.
  • Reduced instances of non-compliance through monitoring of internal controls and periodic audits.

Senior Customer Service Representative (BMS)

Grainger
06.2022 - 10.2024
  • Being a 'Buddy of the Week' (unofficial Team Lead) when needed to help assist TMs within chat as well as other BMS Teams channels where BMS assistance is needed
  • Run weekly reporting for failed/blocked Employee Paid Portions, review them for accuracy, and provide feedback when applicable as well as release the transactions
  • Compile data and sent it to the team on an as-needed basis to keep processes aligned and minimize errors
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Grainger
11.2021 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Proficient utilization in Grainger systems such as SAP, SOE, GCOM
  • Led weekly huddles with deployment content and engagement content to my team

Sales Associate

Bath & Body Works
10.2017 - 11.2021
  • Meet sales goals, basic cashier duties, upsell and suggestive sale, cleaning and stocking, closing and night shift preparation
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products in a timely manner
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Managed returns, exchanges and refunds in accordance with store policy

Customer Service Associate 2

Zoro Tools
02.2018 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally, strong customer service skills
  • Answered constant flow of customer calls with minimal wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Proficiency in company programs such as NetSuite or SAP

Head Administrative Assistant

Naturescape Lawn and Landscape Care
02.2017 - 02.2018
  • Taking and processing feedback from customers and management for process improvement
  • Management of the office, including but not limited to overseeing part-time admin, processing bill payments, creating sales and estimates for customers, dealing with customer concerns, seeing all important documents to corporate, product inventory, and all basic reception duties

Document Processor, Document Indexer

Data Dimensions
11.2016 - 10.2017
  • Document Separate and prepare images and paper documents for an online coding system used by Veteran's Administration, separate at 1200 images per hour, maintain keystroke and hourly goals

Teller

BMO Harris Bank
08.2016 - 11.2016
  • Basic bank teller transactions, balancing the vault daily, verifying and running night deposits, reviewing accounts to uncover services and opportunities, upselling current promotions, answering customer calls, correcting proof work (when error in paper work), obtain customer feedback, meet monthly sales goals, taking business deposits and coin/cash orders, closing the branch at night for next day preparations.

Beauty Advisor

Ulta
10.2015 - 04.2016
  • Basic cashier duties, customer services that include foundation color matching and product suggestions, upselling current sales and promotions, enroll new customers in loyalty program, clean and stock the cashier area, return items to floor and straighten up they belong to, obtain customer feedback, and create appointments for guests in salon services.

Education

Associate In Arts - Communications

Blackhawk Technical College
Janesville, WI

High School Diploma -

Boylan Catholic High School
Rockford, IL

Skills

  • Effective Communication & Collaboration
  • Data Analysis and Management
  • Computer Skills
  • Process Optimization & Improvement
  • Work Prioritization
  • Detail-oriented Dynamic

Affiliations

Board Trustee for the Beloit Public Library

Event Coordinator for Macktown Warriors Youth Football

Volunteer for the Humane Society of Southern WI

Timeline

Compliance Specialist

Grainger Industrial Supply
10.2024 - Current

Senior Customer Service Representative (BMS)

Grainger
06.2022 - 10.2024

Customer Service Representative

Grainger
11.2021 - 06.2022

Customer Service Associate 2

Zoro Tools
02.2018 - 07.2020

Sales Associate

Bath & Body Works
10.2017 - 11.2021

Head Administrative Assistant

Naturescape Lawn and Landscape Care
02.2017 - 02.2018

Document Processor, Document Indexer

Data Dimensions
11.2016 - 10.2017

Teller

BMO Harris Bank
08.2016 - 11.2016

Beauty Advisor

Ulta
10.2015 - 04.2016

High School Diploma -

Boylan Catholic High School

Associate In Arts - Communications

Blackhawk Technical College

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