Chelsea Mandeville
Anniston,United States
Summary
Professional with 14 years of experience in compliance and employee relations, specializing in enhancing organizational standards and employee satisfaction. Achievements include increased retention rates and reduced onboarding and training demands through the development of equitable policies and proactive compliance measures. Expertise in risk mitigation aligned with ACA, ERISA, and OSHA standards, alongside strong skills in conflict resolution and training development. Focused on fostering ethical, employee-centric cultures that drive operational excellence.
Overview
12
12
years of professional experience
Work History
Workplace Compliance & Rights Advocate & Cemetery Grounds Specialist
Lakeland Cemetery Services Inc.
06.2021 - 11.2024
- Orchestrated enterprise-wide employee relations strategy, engaging regulatory agencies to advocate for transformative policies that elevated satisfaction and established industry-leading workplace standards.
- Led executive-level ERISA compliance initiatives, partnering with federal authorities to recover disputed benefits while advocating for robust administrative frameworks.
- Advocated for comprehensive OSHA compliance program achieving significant safety incident reduction and flawless regulatory auditing performance.
- Executed strategic risk governance by identifying sophisticated hazard protocols and whistleblower protection systems.
- Spearheaded organizational advocacy through conflict resolution leadership and HRIS recommendations.
Educational Strategist
On Eagles Wings Tutoring
11.2018 - 11.2022
- Developed personalized educational strategies for diverse learners, improving academic performance and life skills while ensuring alignment with curriculum standards.
- Conducted comprehensive student assessments to identify learning gaps and create tailored intervention plans that addressed individual educational needs.
- Collaborated with parents and teachers to establish consistent support frameworks, enhancing student success through coordinated educational approaches.
- Created engaging learning materials and interactive activities that simplified complex concepts while accommodating various learning styles.
- Facilitated regular progress monitoring sessions, tracking improvement metrics and adjusting instructional methods to optimize learning outcomes.
Retail Operations & Assistant Manager
Citi Trends
04.2015 - 12.2018
- Served as key holder with responsibility for store opening/closing procedures, cash management, and security protocols while ensuring compliance with company policies and procedures.
- Developed and implemented store-wide compliance protocols and safety procedures aligned with OSHA standards, reducing policy violations and workplace incidents within months.
- Resolved customer and employee conflicts as key holder authority, making real-time decisions that maintained store operations while protecting company interests and employee rights.
- Created comprehensive training materials for key holders on regulatory compliance and employee relations, resulting in staff certification and decreased compliance incidents.
- Managed point-of-sale system operations, including transaction processing, cash reconciliation, and system troubleshooting, improving checkout efficiency and reducing errors.
Client Relations and Sales Associate
Ashley Furniture HomeStore
10.2016 - 12.2017
- Mediated and resolved client and employee disputes by implementing structured conflict resolution protocols, reducing escalations and improving customer satisfaction scores.
- Advocated for employee rights by researching and interpreting labor laws, resulting in the development of fair scheduling practices that decreased turnover across departments.
- Facilitated compliance management initiatives by conducting monthly workplace safety audits aligned with OSHA standards, which reduced workplace incidents and established store safety benchmarks.
- Served as the primary liaison between management and staff, developing and implementing an employee relations framework that improved internal communication and increased employee engagement.
- Led a cross-functional team to create comprehensive policy documentation addressing regulatory compliance concerns, resulting in successful corporate audits and mitigating potential risks.
Department Coordinator
Martins Family Clothing
02.2015 - 10.2016
- Implemented a structured inventory compliance system that reduced discrepancies and streamlined stock management processes, while training staff members on regulatory compliance protocols and OSHA safety standards.
- Advocated for employee rights and concerns, successfully mediating employee-related conflicts and monthly policy development and standardized resolution procedures that improved workplace satisfaction.
- Spearheaded the development of comprehensive workplace policies aligned with labor laws, resulting in complete compliance with ACA requirements and a reduction in potential ERISA policy violations.
- Led cross-functional project teams to revamp Point-of-Sale systems, training associates on new protocols while ensuring compliance with payment security regulations and reducing transaction errors.
- Established an employee relations committee that addressed workplace safety concerns and whistleblower protections, resulting in zero reportable incidents and an increase in policy violation reporting through confidential channels.
Operations Supervisor
Lane Bryant
06.2012 - 01.2014
- Developed and implemented a structured employee relations program, including a formal conflict resolution process that reduced employee grievances and improved team satisfaction scores within months.
- Advocated for employee rights by establishing an open door policy and mediation program, resulting in increased staff retention and recognition as a model store for positive workplace culture.
- Led compliance management initiatives by creating and facilitating bi-weekly training sessions on labor laws, OSHA regulations, and company policies, reducing policy violations across all departments.
- Implemented a comprehensive workplace safety program aligned with OSHA standards, decreasing workplace incidents and earning regional recognition for risk mitigation excellence.
- Directed store operations while mentoring numerous team members on regulatory compliance and ethical decision-making, increasing sales year-over-year while maintaining compliance with corporate policies.
Education
College Certification - Medical Billing and Coding
Purdue University - Main Campus
08.2019
Skills
- Regulatory Compliance
- ACA (Affordable Care Act)
- ERISA
- OSHA Standards
- Employee Relations & Advocacy
- Workplace Safety & Risk Mitigation
- Conflict Resolution & Mediation
- HRIS Implementation & Management
- Policy Development & Implementation
- Training Program Development
- Whistleblower Protection (Expert Level)
- Effective Time Management
- Communication Skills
- Ability to Multitask
- Fast Learner
- Computer Skills
- Ability to Work Under Pressure
- General Management and Operations
- Workplace Advocacy & Support
- Effective Communication & Collaboration
- Asking Inconvenient Questions
- Adaptability
Personal Information
- Title: Administration and Relations Coordinator
- Date of Birth: 05/28/1996
- Nationality: American
- Driving License: 9654795
Timeline
Workplace Compliance & Rights Advocate & Cemetery Grounds Specialist
Lakeland Cemetery Services Inc.
06.2021 - 11.2024
Educational Strategist
On Eagles Wings Tutoring
11.2018 - 11.2022
Client Relations and Sales Associate
Ashley Furniture HomeStore
10.2016 - 12.2017
Retail Operations & Assistant Manager
Citi Trends
04.2015 - 12.2018
Department Coordinator
Martins Family Clothing
02.2015 - 10.2016
Operations Supervisor
Lane Bryant
06.2012 - 01.2014
College Certification - Medical Billing and Coding
Purdue University - Main Campus