Tyrese Canada
Richmond
Summary
Professional advocate skilled in providing comprehensive support to individuals in crisis. Adept at navigating legal systems, offering emotional support, and connecting clients with essential resources. Strong team collaborator focused on achieving impactful results and adapting to evolving needs. Known for empathy, communication skills, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Rights and Notification Advocate
Center For Victims
Pittsburgh, PA
07.2024 - 09.2026
- Provided emotional support to victims, ensuring a safe and empathetic environment.
- Coordinated with law enforcement and legal professionals to advocate for victim rights and resources.
- Implemented outreach programs to increase community awareness of victim advocacy services.
- Assisted in case management, connecting victims with counseling and medical resources as needed.
- Maintained accurate client records and ensured confidentiality of sensitive information, adhering to strict data protection policies and procedures.
- Empowered clients through education on legal rights and options, increasing their understanding of the judicial process and ability to make informed decisions.
- Contributed to organizational growth by actively participating in staff meetings, trainings, and professional development opportunities related to victim advocacy work.
- Provided crisis intervention during emergencies involving clients or local community members who were experiencing trauma related to crime exposure or victimization incidents.
- Improved access to resources for victims by conducting thorough needs assessments and connecting them with appropriate services.
- Enhanced organizational reputation by maintaining professional conduct when representing the agency at meetings, conferences, or public events.
- Developed supportive relationships with clients by displaying empathy, active listening skills, and cultural sensitivity throughout all interactions.
- Facilitated referrals for mental health counseling or other specialized services when necessary, ensuring holistic care for each client''s unique needs.
- Assisted crime victims by providing emotional support and guidance through the criminal justice process.
- Utilized evidence-based practices to provide effective interventions for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Educated clients and families on mental health, wellness and recovery topics.
Sales Associate
Marshalls
Pittsburgh, PA
10.2025 - 01.2026
- Enhanced customer experience through expert product knowledge and personalized service.
- Managed inventory effectively, ensuring timely restocking of merchandise and compliance with store standards.
- Trained new sales associates on customer engagement techniques and operational procedures.
- Resolved customer inquiries and complaints efficiently, fostering loyalty and satisfaction.
- Collaborated with team members to optimize sales strategies and meet departmental goals consistently.
- Maintained cleanliness and organization of sales floor to enhance overall shopping environment for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Student Success Assistant
Becky Barnheart
California , PA
09.2023 - 05.2024
- Assisted students with navigating university resources and services to ensure successful academic progress.
- Provided guidance to students on how to apply for financial aid, scholarships, and other forms of assistance.
- Conducted individual meetings with at-risk students to discuss their academic goals and develop action plans.
- Organized workshops on topics such as time management, study skills, and test preparation techniques.
- Maintained accurate records of student interactions including notes regarding student needs, issues discussed, and outcomes of meetings.
- Coordinated tutoring sessions for students in need of extra support in specific courses or subjects.
- Facilitated group discussions among students about relevant topics related to college life and academics.
- Served as a mentor by providing advice on personal matters such as career paths or post-graduation plans.
- Offered one-on-one coaching sessions designed to help improve academic performance.
- Attended weekly team meetings with staff members involved in Student Success initiatives.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
Assistant Volunteer Track and Field Coach
Daniel Caulfield
California , PA
11.2023 - 03.2024
- Coached athletes on proper technique for running, jumping, throwing and other track and field skills.
- Monitored athletes' progress during practice sessions and competitions.
- Provided feedback to athletes regarding their performance.
- Served as a positive role model for student-athletes both on and off the track and field.
- Encouraged team spirit among all members of the squad.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
Membership Services Representative
Ymca Of Greater Richmond
Richmond , VA
05.2023 - 09.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Graduate Assistant
Cindy Speer
California, PA
12.2022 - 05.2023
- Assisted teachers with lesson preparation and curriculum implementation.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Maintained office hours to provide direct contact with students or clarify course material or course content.
- Created fliers and materials, working closely with communications team to promote campus events.
- Oversaw students in group settings and offered academic guidance.
- Collaborated with faculty members to conduct student discussions or recitation groups.
- Assisted faculty in evaluation of student work and preparation of course materials.
- Scheduled and maintained regular office hours to meet with students.
Graduate Assistant
Raymond Hsieh
California, PA
09.2022 - 12.2022
- Assisted in coordinating programming and initiatives to support inclusion and engagement.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Analyzed data to assist professors with various projects.
- Assisted teachers with lesson preparation and curriculum implementation.
- Supported department faculty with administrative assistance, as well as curriculum and research support.
- Liaised between professors and students to provide information on subject matter, assignments and class expectations.
- Maintained office hours to provide direct contact with students or clarify course material or course content.
Sales Associate
Lowes Home Improvment
Richmond, Va
03.2018 - 08.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
Education
Master of Arts - Peace and Conflict Resolution Studies
California University of Pennsylvania
California, PA12.2024
Bachelor of Science - Criminal Justice
California University of Pennsylvania
California, PA12.2022
Associate of Science - Criminal Justice
Harcum College
Bryn Mawr, PA01.2020
High School Diploma -
Henrico High School
Richmond, VA06.2017
Skills
- Business Development
- Customer Service
- Transaction Processing
- Promotional Support
- Sales and Upselling
- Account Updating
- Regulatory Compliance
- In-Store Support
- Inbound Call Management
- Billing Adjustments and Refunds
- Problem Resolution
- Employee Coaching
- Product Sales
- Computer Skills
- Calm and Professional Under Pressure
- Quality Assurance Controls
- Critical Thinking
- Deductive Reasoning
- Success Coaching
- Case management
- Trial experience
- Legal writing
- Ethics and professionalism
- Reviewing documents
- Legal research
- Oral advocacy
Timeline
Sales Associate
Marshalls
10.2025 - 01.2026
Rights and Notification Advocate
Center For Victims
07.2024 - 09.2026
Assistant Volunteer Track and Field Coach
Daniel Caulfield
11.2023 - 03.2024
Student Success Assistant
Becky Barnheart
09.2023 - 05.2024
Membership Services Representative
Ymca Of Greater Richmond
05.2023 - 09.2023
Graduate Assistant
Cindy Speer
12.2022 - 05.2023
Graduate Assistant
Raymond Hsieh
09.2022 - 12.2022
Sales Associate
Lowes Home Improvment
03.2018 - 08.2021
Associate of Science - Criminal Justice
Harcum College
High School Diploma -
Henrico High School
Master of Arts - Peace and Conflict Resolution Studies
California University of Pennsylvania
Bachelor of Science - Criminal Justice
California University of Pennsylvania