PETER EARLY
MAYNARDVILLE,TENNESSEE
Summary
Dedicated Cemetery Service Specialist with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Cemetery Service Specialist
Dignity Memorial
Knoxville, TN
08.2013 - Current
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated increased knowledge of company products and equipment.
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed maintenance duties and safely handled chemicals and solutions.
- Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Inspected equipment to diagnose operational issues.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Trained employees and managers on machine use and maintenance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
GED -
Georgia Northwestern Technical College
Rome, GA03.2008
Skills
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Creative Problem Solving
- Responding to Difficult Customers
- Understanding Customer Needs
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Verbal and Written Communication
- Excellent Attention to Detail
- Time Management
- Team-Oriented and Cooperative
- Regulatory Compliance
Timeline
Cemetery Service Specialist
Dignity Memorial
08.2013 - Current
GED -
Georgia Northwestern Technical College