Tradione Washington
Owensboro,KY
Summary
Proven Marketing Specialist and Member Service Expert from Sam's Club, adept in elevating brand awareness and enhancing customer engagement through innovative strategies and empathetic service. Leveraged strong analytical skills and exceptional communication to boost sales and member satisfaction, demonstrating a unique blend of technical savvy and interpersonal finesse.
Overview
28
28
years of professional experience
Work History
Member Service Specialist
Sam's Club
Owensboro, KY
10.2023 - 03.2024
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
Marketing Consultant
Unfold Agency Inc
Venice, CA
04.2021 - 09.2023
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with number key accounts.
- Enhanced customer engagement with effective social media management and content creation.
Marketing Specialist
Costco
Los Angeles, CA
07.1996 - 04.2021
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
Education
Business Administration And Management
El Camino College
Torrance, CASkills
- Customer service standards
- Strong empathy
- Customer Engagement
- Exceptional communication
- Relationship Building
- Complaints Management
- Member relations
- Policy understanding
- Account Maintenance
- Service Sales
- Analytical mindset
- Cross-selling techniques
- Up-selling strategies
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Calm Under Pressure
Timeline
Member Service Specialist
Sam's Club
10.2023 - 03.2024
Marketing Consultant
Unfold Agency Inc
04.2021 - 09.2023
Marketing Specialist
Costco
07.1996 - 04.2021
Business Administration And Management
El Camino College