Victor Carranza
Houston
Summary
Dedicated Member Service Specialist with expertise in customer engagement, complaint handling, and service sales.
Motivated professional skilled in resolving member complaints and fostering strong relationships. Experience in educating members on services and policies, while collaborating with teams to improve overall member experience during peak times.
Overview
1
1
year of professional experience
Work History
Member Service Specialist
Sams Club
Houston, TX
03.2025 - Current
- Assisted members with inquiries, ensuring prompt and accurate responses to enhance customer satisfaction.
- Processed membership transactions efficiently, contributing to streamlined operations and improved workflow.
- Educated new members on club policies and services, fostering a welcoming environment and enhancing member engagement.
- Collaborated with team members to implement service improvements, optimizing the member experience during peak hours.
- Resolved member complaints effectively, employing conflict resolution skills to maintain positive relationships and retention rates.
- Maintained knowledge of product offerings, enabling informed recommendations that aligned with member needs and preferences.
Education
Engeneering
San Jacinto College
Pasadena, TXHigh School Diploma -
Galena Park High School
Galena Park, TX05-2025
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Complaint handling
- Service sales
- Customer service representation
- Customer support services
- Teamwork
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Member Service Specialist
Sams Club
03.2025 - Current
Engeneering
San Jacinto College
High School Diploma -
Galena Park High School