Asia Jackson
Montgomery,AL
Summary
Dynamic Member Service Specialist with a proven track record at Sam's Club, excelling in customer engagement and complaint handling. Leveraged strong empathy and exceptional communication skills to enhance member satisfaction and drive team performance. Actively contributed to training initiatives, fostering collaboration and continuous improvement within the team.
Overview
1
1
year of professional experience
Work History
Member Service Specialist
Sams Club
Montgomery, AL
01.2024 - Current
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Understanding and helping the members needs in a speedy process.
Education
Bachelor Of Science In Nursing - Nursing Science
Troy University
Troy, AL05.2028
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Complaint handling
- Workflow management
- Service sales
- Call center operations
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving skills
- Multitasking Abilities
- Task prioritization
- Cross-training
Timeline
Member Service Specialist
Sams Club
01.2024 - Current
Bachelor Of Science In Nursing - Nursing Science
Troy University