Felicia Meads

As apart of my role as a member service specialist, I am to provide and ask members how they are doing today and if they found everything OK. I always make sure I am asking every question, I can think of to make sure the member is satisfied with their visit. I also do sell them new memberships as they sign up, and let them know which offers we have and what benefits they have.

• Assisted members with product inquiries and service needs.
• Processed member transactions efficiently at checkout stations.
• Provided guidance on membership benefits and services available.
• Resolved member concerns promptly to enhance satisfaction.
• Educated members on store promotions and special offers.
• Managed returns and exchanges while ensuring compliance with policies.
• Monitored trends in customer feedback in order to identify areas needing improvement within the organization.
• Generated reports on membership activity for senior management review.
• Answered inbound calls from wide range of members, welcoming callers.
• Handled incoming phone calls from members regarding account balances or transactions.
• Assisted members with account opening processes, loan applications, and other banking services.

• Processed customer transactions using point-of-sale systems efficiently.
• Maintained accurate cash drawer and balanced daily sales records.
• Assisted customers with product inquiries and provided excellent service.
• Stocked shelves and organized merchandise for optimal presentation.
• Handled returns and exchanges according to store policies.
• Collaborated with team members to ensure smooth store operations.
• Monitored inventory levels and alerted management of low stock items.
• Ensured cleanliness and safety standards throughout the store environment.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Processed sales transactions to prevent long customer wait times.
• Learned roles of other departments to provide coverage and keep store operational.
• Followed company security procedures for handling large sums of money.
• Answered customer inquiries regarding store policies and procedures.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Balanced daily transactions on a computerized point-of-sale system.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Helped with purchases and signed customers up for rewards program.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Conducted price checks for special orders or discounts as requested by customers.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Discounted purchases by scanning and redeeming coupons.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Used suggestive selling techniques to promote add-on sales.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Resolved customer complaints professionally in accordance with company policy.
• Maintained work area and kept cash drawer organized.
• Processed customer payments quickly and returned exact change and receipts.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Built and maintained productive relationships with employees.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Answered customers' questions and provided information on store procedures or policies.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Offered customers carry-out service at completion of transaction.
• Checked personal identifications during alcohol and tobacco sales.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Adhered to social distancing protocols and wore mask or face shield.

• Assisted clients with daily living activities and personal care needs.
• Provided companionship and emotional support to enhance client well-being.
• Maintained a clean and safe environment for clients at all times.
• Communicated effectively with families regarding client health and progress.
• Documented daily care activities and any changes in client conditions.
• Maintained clean and well-organized environment for client happiness and safety.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Aided with mobility and independence for disabled individuals and continually monitored safety.