Summary
Overview
Work History
Education
Skills
Timeline
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Briunna Eutsey

Meridian,MS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Member Service Specialist

Sam's Club
11.2021 - Current
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Educated customers about billing, payment processing and support policies and procedures.

Personal Vehicle Driver

UPS
08.2019 - 01.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Direct Care Worker /Housekeeper Aide

East Mississippi State Hospital
04.2018 - 08.2019
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.

Money Center Associate/Customer Service Representative

Walmart
05.2012 - 11.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Science - Medical Office And Billing Specialist

Ultimate Medical Academy - Clearwater
Clearwater, FL
07.2019

Skills

  • CSR Systems
  • Account Maintenance
  • Customer Engagement
  • Customer Service Standards
  • Customer Service
  • Order Processing
  • Microsoft Office
  • Multitasking and Prioritization
  • Product Promotion

Timeline

Member Service Specialist

Sam's Club
11.2021 - Current

Personal Vehicle Driver

UPS
08.2019 - 01.2020

Direct Care Worker /Housekeeper Aide

East Mississippi State Hospital
04.2018 - 08.2019

Money Center Associate/Customer Service Representative

Walmart
05.2012 - 11.2017

Associate of Science - Medical Office And Billing Specialist

Ultimate Medical Academy - Clearwater

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Briunna Eutsey