Sally Ann Costello
Itving,Tx
Summary
Dynamic customer service professional with extensive experience at AAA, excelling in call center operations and relationship building. Proven ability to resolve complex issues swiftly while maintaining confidentiality. Skilled in utilizing CSR systems and fostering strong client connections, driving satisfaction and loyalty through exceptional communication and analytical insights.
Overview
51
51
years of professional experience
Work History
Member Service Specialist
AAA
Coppell, Texas
03.2022 - Current
- Assisted members with account inquiries and resolved issues promptly.
- Provided excellent customer service by addressing member concerns professionally.
- Maintained confidentiality of sensitive member information at all times.
- Answered incoming calls from members and handled inquiries professionally.
- Analyzed call volume and average call time to monitor performance and productivity.
- Answer calls from members that are broke down on the side of the road
Customer Service Representative
Opcompany
Arlington, Texas
09.2017 - 01.2022
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
- Did disputes for members accounts
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Answered customer inquiries via phone, email, and chat.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Analyzed call volume and average call time to monitor performance and productivity.
- Answered questions about members accounts. deposits and transactions
Customer Service/ Sales
Berkshire Hathaway
Arlington, Texas
01.2013 - 09.2017
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Approached and solved problems with initiative and sound judgment.
- Planned and executed strategies to increase business and drive profit growth.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Sold real estate
- Kept market analysis for future clients and past clients
Customer Service Representative/sales
Prudential Sutherland
Arlington, Texas
03.1994 - 03.2013
- Delivered fast and friendly service to handle questions and service complaints.
- Sold real estate
- Customer service to current and future clients
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Administrative Assistant/Assistant to President
Several Companies
Dallas, Texas
05.1975 - 03.1994
- Managed budgets and financial resources to maximize profitability.
- Cultivated relationships with key industry leaders for networking purposes.
- Established performance metrics for departments and individual employees.
- Fostered positive work environment conducive to employee engagement and productivity.
- Organized all the sales meetings and national sales meeting
Education
Diploma -
Sam Houston High School
Houston, TexasSkills
- CSR systems
- Analytical mindset
- Exceptional communication
- Workflow optimization
- Strong empathy
- Relationship building
- Call center operations
- Customer support services
- Customer service representation
Timeline
Member Service Specialist
AAA
03.2022 - Current
Customer Service Representative
Opcompany
09.2017 - 01.2022
Customer Service/ Sales
Berkshire Hathaway
01.2013 - 09.2017
Customer Service Representative/sales
Prudential Sutherland
03.1994 - 03.2013
Administrative Assistant/Assistant to President
Several Companies
05.1975 - 03.1994
Diploma -
Sam Houston High School