Latasha Stewart
McKinney
Summary
Experienced healthcare provider coordination professional adept at resolving complex benefit issues and enhancing patient care by collaborating effectively with healthcare providers and insurance carriers. Skilled in facilitating communication between patients and providers to ensure accurate and timely scheduling. Proficient in developing efficient protocols for prescription benefit verification, reducing processing time while upholding data accuracy. Strong background in data management, maintaining up-to-date patient and provider records across prescription data systems to deliver efficient and high-quality member support.
Overview
11
11
years of professional experience
Work History
Member Service Specialist
Smithrx
11.2024 - 03.2025
- Collaborated with provider partners and internal teams to ensure timely and accurate prescription benefit resolutions.
- Verified and updated provider-related information in internal systems to support prescription processing workflows.
- Communicated with healthcare providers to confirm medication authorization details and benefit coverage.
- Maintained high data accuracy standards while documenting patient and provider interactions.
- Assisted with benefit issue resolution, ensuring information provided by or about providers met required accuracy standards.
Client Service Representative
Steward Health Choice
06.2022 - 11.2024
- Acted as a liaison between healthcare providers, insurance carriers, and patients to ensure clear, accurate benefit communication.
- Supported coordination with providers for benefit verification and claims resolution, minimizing delays and ensuring timely care access.
- Handled provider-related inquiries with a focus on information accuracy and professional communication.
- Ensured provider data was properly documented in member-facing systems to maintain compliance and service excellence.
Customer Service Associate
National Life Group
04.2014 - 05.2021
- Streamlined contract processing and commission inquiries for agents while maintaining high service standards and resolving complex business needs promptly.
- Managed comprehensive database updates and agent inquiries through meticulous research and systematic information tracking.
- Enhanced customer satisfaction by delivering timely solutions and maintaining accurate documentation for agent support services.
- Developed streamlined processes for contract administration and commission tracking, reducing processing time and enhancing agent service delivery.
Education
GED -
St. Louis Public School
St. Louis, MO01.1992
No Degree - Medical Billing And Coding
Alpha Medical Institute
Dallas Texas 05-2022
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Relationship building
- Data entry proficiency
- Complaint handling
- Account maintenance
- Workflow management
- Complaints management
- Call center operations
- Outbound calls
- CSR systems
Timeline
Member Service Specialist
Smithrx
11.2024 - 03.2025
Client Service Representative
Steward Health Choice
06.2022 - 11.2024
Customer Service Associate
National Life Group
04.2014 - 05.2021
GED -
St. Louis Public School
No Degree - Medical Billing And Coding
Alpha Medical Institute
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Title: Provider Services Representative