Joao Silva
McKinney
Summary
Customer-focused professional with extensive experience in hospitality and team leadership. Demonstrated success in managing front-end operations and enhancing guest experiences in high-pressure settings. Committed to developing leadership skills and advancing into management roles.
Overview
5
5
years of professional experience
Work History
Server
Ice House
05.2023 - Current
- Provide great service
- Make connections
- Great and take care of guests
- Make sure guests leave feeling better than they came in
- Provide a great experience
- Serve
To Go, Food runner, Busser
Outback Steakhouse
06.2022 - 04.2023
- Package orders for customers.
- Make toppings.
- Deliver food to tables.
- Cleans tables.
Cashier, CAP2, Team Lead
Walmart
05.2021 - 06.2022
- Handle money transactions.
- Stock shelves with products.
- Assist customers with locating food items.
- Manage associates' times/ breaks and lunches.
Education
Associate of Science - Cybersecurity
Collin College
Frisco12.2025
High School Diploma - undefined
Lebanon Trail High School
Frisco, TX05.2023
Skills
- Time management
- Trilingual
- Leadership & team motivation
- Programmer
- Conflict resolution
- Professional communication
- Accountability & ownership
- Problem solving
- Costumer communication
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Ice House
05.2023 - Current
To Go, Food runner, Busser
Outback Steakhouse
06.2022 - 04.2023
Cashier, CAP2, Team Lead
Walmart
05.2021 - 06.2022
High School Diploma - undefined
Lebanon Trail High School
Associate of Science - Cybersecurity
Collin College