Dulce Jimenez
Bonita Springs
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
22
22
years of professional experience
Work History
Server
Discovery Senior Living
Bonita Springs
01.2025 - Current
- Provided excellent customer service to enhance dining experiences.
- Managed orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided excellent customer service to ensure satisfaction.
- Maintained cleanliness and organization of dining areas.
RCA
USPS
Bonita Springs
07.2021 - 08.2024
- Troubleshot minor problems and reported larger technical issues.
- Sought continuing education opportunities to stay current with industry trends.
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
- Identified ways to improve efficiency in operations and implemented process changes.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Met deadlines while maintaining high-quality deliverables.
- Managed and coordinated multiple projects while ensuring timely completion.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Worked with coworkers to complete tasks.
PEST CONTROL TECHNICIAN
Crenshaw Termite & Pest Control
Tampa
10.2016 - 05.2020
- Developed effective strategies for controlling rodent populations through trapping, baiting, and exclusion methods.
- Documented all findings from investigations into suspected infestations accurately and promptly.
- Demonstrated expertise in the safe use of chemical pesticides, insecticides, and other hazardous materials.
- Recorded work activities performed.
- Provided customer service by responding promptly when customers had questions or concerns regarding their pest problems.
- Informed clients of various solutions and methods for exterminating pests by using industry knowledge.
- Responded to emergency calls quickly and efficiently with minimal disruption to customers' premises or operations.
- Identified common pest infestations and determined the best course of action for removal.
- Calculated fumigant requirements and estimated cost for service.
- Drove truck equipped with power spraying equipment.
- Performed fumigation services by eliminating pests from client homes and fulfilling client requests.
- Conducted follow-up visits to ensure complete elimination of pests.
- Recommended treatment and prevention methods for pest problems to clients.
- Met deadlines while maintaining high-quality deliverables.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
BAKERY CLERK
Publix
Tampa
10.2009 - 08.2012
- Followed recipes accurately to ensure consistency in product quality and taste.
- Arranged and displayed merchandise to promote sales.
- Answered questions regarding store and merchandise.
- Greeted customers and ascertained what each customer wanted and needed.
- Inspected finished products before packaging them for sale or delivery orders.
- Assisted customers with selecting appropriate products for their needs or special occasions.
- Measured ingredients precisely using scales and measuring cups for consistent results.
- Restocked shelves promptly when inventory ran low during peak hours of business.
- Checked product sell-by dates for freshness, rotating out old products.
- Answered questions about food ingredients, cake designs, and special orders to help customers with preferences.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Cleaned shelves, counters, and tables.
- Handled orders from customers via phone or in-person with accuracy and efficiency.
- Assisted other team members with tasks as needed for efficient store operations.
FRONT DESK RECEPTIONIST
Classic Design Pavers
Bonita Springs
01.2004 - 01.2009
- Used job-related software to update office expense and costs records.
- Welcomed on-site visitors and directed to appropriate personnel.
- Provided a high level of customer service to all clients.
- Maintained office equipment and reported malfunctions for servicing.
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Handled incoming and outgoing mail with timely attention.
- Maintained tidy, presentable reception area with necessary stationary and materials.
- Established and maintained good communications with personnel and clientele.
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Received payments and recorded receipts for services.
- Answered questions about company location and hours of operation.
- Documented and distributed messages to support timely communications.
- Created invoices for customers based on their orders placed with the company.
- Operated telephone switchboard to answer and forward calls.
- Entered data into company software system.
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
HIGH SCHOOL DIPLOMA -
Estero high
Estero, FLORIDASkills
- Written Communication
- Cultural Awareness
- Organization
- Basic Math
- Flexible and Adaptable
- Active Listening
- Multitasking
- Problem Resolution
- Organization and Time Management
- Time Management
- Dependable and Responsible
- Order management
- Customer service
- Time management
- Team collaboration
- Inventory management
- Effective communication
- Food safety
- Order accuracy
- Dining area maintenance
- Problem solving
- Positive guest interactions
- Attention to detail
Languages
Spanish, Bilingual
Timeline
Server
Discovery Senior Living
01.2025 - Current
RCA
USPS
07.2021 - 08.2024
PEST CONTROL TECHNICIAN
Crenshaw Termite & Pest Control
10.2016 - 05.2020
BAKERY CLERK
Publix
10.2009 - 08.2012
FRONT DESK RECEPTIONIST
Classic Design Pavers
01.2004 - 01.2009
HIGH SCHOOL DIPLOMA -
Estero high