Grace Landers
St. Petersburg,FL
Summary
Driven honors graduate enthusiastic about helping people improve their quality of life through enhancements in various healthcare therapies and products. Clear and persuasive communicator with a talent for prioritizing tasks to meet challenging deadlines. Warm and engaging interpersonal style with the ability to build rapid rapport with clients and colleagues.
Overview
6
6
years of professional experience
Work History
Server
Bella Brava
St. Petersburg, FL
03.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Certified Trainer
Outback Steakhouse
Orlando, FL
04.2019 - 01.2021
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Presented training material with varied instructional methods to maintain attention of participants.
- Conducted small group or individual instruction to meet learning styles of participants.
- Observed participants and provided corrective measures for skill improvement.
- Educated bartenders, clerks, and servers on responsible service protocols.
- Modeled role-play scenarios to provide visual demonstration of serving intoxicated to patrons.
- Advised executives on best practices for employee growth and productivity goals.
Physical Therapy Outreach
Costa Rica / Toucan Abroad
Cartago, Costa Rica
01.2021 - 01.2021
- Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.
- Responded to established emergency procedures to promote patient safety and care.
- Performed therapy interventions utilizing standard physical therapy techniques and skills.
- Observed patient tolerance and status during treatment to modify treatment program if necessary.
- Leveraged usual and customary equipment to perform essential functions.
- Assisted patients with employing assistive devices such as splints and braces to support treatment goals.
- Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
Registered Behavioral Technician
University of Central Florida
Orlando, FL
11.2020 - 11.2021
- Work directly with children and individuals with widespread learning disabilities
- Assist clients in redirecting behavior through behavior modification and strategic guidance
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Facilitated on-site activities, support groups and outings for clients.
- Taught clients how to complete basic household chores and prepare food.
- Treated clients and families with respect and dignity.
Inpatient Physical Therapy Volunteer
AdventHealth Hospital
Winter Park, FL
02.2020 - 04.2020
- Conferred with other health care staff to enhance rehabilitation or maintenance of function.
- Responded to established emergency procedures to promote patient safety and care.
- Performed therapy interventions utilizing standard physical therapy techniques and skills.
- Observed patient tolerance and status during treatment to modify treatment program if necessary.
- Leveraged usual and customary equipment to perform essential functions.
- Observed patients during treatment to compile and evaluate data on patients' responses and progress and reported to physical therapist.
- Cleaned and organized work area and disinfected equipment after treatment.
Occupational Physical Therapy Volunteer
St. Anthony’s Hospital
St. Petersburg, FL
05.2018 - 08.2018
- Directly communicated with patients throughout their entire clinical experience
- Worked in concert with occupational therapist to develop specific home exercise program
- Accumulated 85 hours of observation in clinical electrophysiology, geriatrics, and orthopedics
- Acquired Skills – Client-Relations Skills, Established Background in Healthcare
- Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Determined best treatment plans to meet objectives for school, work and home life.
- Established compassionate and caring relationships with patients.
- Evaluated patient conditions, histories and goals.
- Consulted with direct-care staff to implement best methods to achieve therapy goals.
- Performed assessments during treatment to determine progress according to goals.
Hostess
Il Ritorno
St. Petersburg, FL
05.2015 - 01.2017
- Organized and managed custom client matters in a constantly evolving environment
- Translatable Skills – Adaptive, Quick Learner, Customer Service
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Assisted managers with quickly resolving service- and food-related issues.
- Answered customer questions about hours, seating and menu information.
- Documented reservations and communicated changes to guests.
Education
Bachelor of Science (B.S - Clinical Psychology
University of Central Florida
Orlando, FL05.2021
HIPAA Training Certification -
Rollins College
Winter Park, FL04.2021
First Aid / CPR Certified [Current -
University of Central Florida
Orlando, FL04.2019
Skills
- Outgoing and amiable personality
- Self-Starter, with excellent planning and organization skills
- Strong Verbal/Written Communication skills
- Knowledge of the healthcare industry, medical terms, work comp and physical therapy a plus
- Ability to prioritize multiple task simultaneously
- Computer skills/Microsoft office
- Solid math skills
- Organization and Time Management
- Teamwork and Collaboration
- Leadership
- Flexible and Adaptable
- Written Communication
- Training and Development
Additional Information
- HONORS & AWARDS , 2020: Honor Society - National Society of Leadership and Success 2019: Honor Society - National Society of Collegiate Scholars
Timeline
Server
Bella Brava
03.2021 - Current
Physical Therapy Outreach
Costa Rica / Toucan Abroad
01.2021 - 01.2021
Registered Behavioral Technician
University of Central Florida
11.2020 - 11.2021
Inpatient Physical Therapy Volunteer
AdventHealth Hospital
02.2020 - 04.2020
Certified Trainer
Outback Steakhouse
04.2019 - 01.2021
Occupational Physical Therapy Volunteer
St. Anthony’s Hospital
05.2018 - 08.2018
Hostess
Il Ritorno
05.2015 - 01.2017
Bachelor of Science (B.S - Clinical Psychology
University of Central Florida
HIPAA Training Certification -
Rollins College
First Aid / CPR Certified [Current -
University of Central Florida