Nathalia Lopez-Orduno
West Jordan
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
6
6
years of professional experience
Work History
Elite Support Specialist
SmithRx
08.2022 - Current
- Provide support to agents and members, resolving inquiries and issues efficiently.
- Collaborate with team members to enhance customer service processes and workflows.
- Handle escalations from members, providers office and pharmacies.
- Created the monthly schedule for ESS agents.
- Manage high-priority CS/MSS tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with members.
Receptionist
Sunnyside Pediatrics
02.2020 - 12.2021
- Managed front desk operations, ensuring timely response to inquiries and efficient appointment scheduling.
- Coordinated communication between departments, enhancing workflow and information sharing across teams.
- Trained new staff on office procedures and customer service standards, improving overall team efficiency.
- Maintained accurate records of visitor logs and correspondence, supporting organizational compliance and security measures.
- Utilized multi-line phone systems to handle high volumes of calls while maintaining professionalism and courtesy.
Education
High School Diploma -
Horizonte High School
Salt Lake City, UTSkills
- Customer service
- Remote support
- Support services
- Tracking and documentation
- Active listening
- Recordkeeping skills
- Organizational skills
Timeline
Elite Support Specialist
SmithRx
08.2022 - Current
Receptionist
Sunnyside Pediatrics
02.2020 - 12.2021
High School Diploma -
Horizonte High School