Alexis Blake
Heath
Summary
Dedicated Patient Advocate with extensive experience in navigating complex medical systems and providing compassionate support to patients and their families. Expertise in patient communication and conflict resolution ensures alignment with both patient needs and hospital standards. Proven ability to excel in dynamic environments through collaborative teamwork and adaptability, complemented by exceptional time management skills developed as both a bedside staff nurse and charge nurse. Committed to nursing as a calling, leveraging well-rounded skills and self-motivation to contribute positively to any healthcare team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Advocate
Texas Health Dallas
03.2025 - Current
- Enhanced patient satisfaction by facilitating communication with healthcare providers.
- Resolved inquiries efficiently, delivering accurate information to patients promptly.
- Educated patients on health plan options, promoting informed healthcare decisions.
- Coordinated multidisciplinary care plans to streamline services and improve patient outcomes.
- Analyzed feedback to identify service improvement areas and implement strategic changes.
- Managed billing concerns as a liaison between patients and administrative departments.
GI Lab Charge Nurse-Dallas TX
Texas Health Dallas
08.2023 - 03.2025
CSO ER RN
Central Staffing Office ED RNs, Texas
05.2021 - 08.2023
Emergency Department RN
Texas Health Presbyterian
07.2018 - 05.2021
Education
Bachelor of Science - Nursing
Chicopee, MA05.2018
Master of Science - Nursing Leadership And Management
Capella University
12-2026
Versant ER RN Residency Program – -
Texas Health Plano
Plano, Texas01.2018
Skills
- Pediatric, adult and geriatric patient assessment skills
- Time management and communication skills
- Team work and leadership skill
- Experienced in empathetic caregiving and family centered care
- Experienced in doing straight sticks and butterflies, peripheral IVs and port access
- Experienced in medical charting systems such as Epic and CIS
- EKG and EKG interpretation
- Assisting with orthopedic procedures and applying orthopedic devices
- Medication administration
- Caring for high risk Psychiatric patients, Trauma, CPR/code blue, Triage, STEMI, Stroke, Sepsis experience
- Charge RN experience
- Preop, Recovery and in room GI lab patient care
- Patient advising
- Interdepartmental cooperation
Certification
- TNCC
- ENPC
- CPI
- BLS
- ACLS
- PALS
- TX & MA RN Licenses
References
Vanessa Lozada ER Director 972-838-3323
Destiny Thomas Coworker 501-394-9061
Timeline
Patient Advocate
Texas Health Dallas
03.2025 - Current
GI Lab Charge Nurse-Dallas TX
Texas Health Dallas
08.2023 - 03.2025
CSO ER RN
Central Staffing Office ED RNs, Texas
05.2021 - 08.2023
Emergency Department RN
Texas Health Presbyterian
07.2018 - 05.2021
Bachelor of Science - Nursing
Master of Science - Nursing Leadership And Management
Capella University
Versant ER RN Residency Program – -
Texas Health Plano