Alexis Blakley
Carey
Summary
Efficient Billing Customer Service Representative known for productivity and task completion efficiency. Specialize in accurate billing, dispute resolution, and customer account management. Excel in communication, problem-solving, and time management, ensuring smooth operational flow and high customer satisfaction levels.
Highly skilled in billing customer service with experience in resolving complex customer inquiries. Strengths include strong communication skills, problem-solving abilities, and familiarity with billing software and database systems. Have made significant impact in previous roles by enhancing customer satisfaction levels and streamlining payment processes.
Overview
8
8
years of professional experience
Work History
Billing Customer Service Representative
Wyandot Memorial Hospital
Upper Sandusky
09.2025 - Current
- Processed billing inquiries from patients and insurance providers efficiently.
- Resolved disputes related to billing and payment discrepancies promptly.
- Maintained accurate patient billing records using hospital management software.
- Maintained accurate records of customer interactions and transactions.
- Actively monitored incoming calls, emails, chats for billing-related questions, inquiries from customers.
- Processed payments received from customers by mail or online banking systems.
Bartender
Veterans of foreign wars post 3759
Carey
01.2022 - Current
- Prepared and served beverages for patrons at community events.
- Managed bar inventory and restocked supplies as needed.
- Cleaned and maintained bar area to ensure a welcoming environment.
- Handled cash register operations and processed transactions accurately.
- Engaged with customers to create a friendly atmosphere and promote socialization.
- Developed good working relationships with fellow employees through effective communication.
- Performed opening and closing duties including restocking supplies.
Nursing Assistant
Blanchard Valley Hospital
Findlay
09.2024 - 09.2025
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and organization of patient rooms and common areas.
- Gave emotional support to patients and their families during their hard times
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
General Warehouse Associate
Home Depot, USA
06.2020 - 09.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated RF scanners to track merchandise and verify contents of containers.
- Operated forklifts to transfer inventory to and from target destinations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Manager in Training
McDonald's Restaurant
02.2018 - 05.2020
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Assisted with onboarding of new employees by providing training and development resources.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Analyzed customer feedback to identify areas for improvement.
Education
High School Diploma -
New Riegel High School
New Riegel, OHSkills
- Product Management
- Performance Goals
- Safety Protocols
- Safety Training
- Shipping and Receiving
- OSHA Standards
- Forklift Operation
- Heavy Lifting
- CPR certification
- Billing and coding records
- Excel Training
- Epic Software Training
- Spreadsheet documentation
- Billing inquiries
- Payment processing
- Hospital management software
- Patient record management
- Conflict resolution
- Stress tolerance
References
References available upon request.
Timeline
Billing Customer Service Representative
Wyandot Memorial Hospital
09.2025 - Current
Nursing Assistant
Blanchard Valley Hospital
09.2024 - 09.2025
Bartender
Veterans of foreign wars post 3759
01.2022 - Current
General Warehouse Associate
Home Depot, USA
06.2020 - 09.2024
Manager in Training
McDonald's Restaurant
02.2018 - 05.2020
High School Diploma -
New Riegel High School