Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Bridges

Summit,Mississippi

Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Teleperformance
10.2022 - 04.2023
  • Responded to customer calls to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.


Cashier/Sales Associate Team Leader

Dirt Cheap
12.2018 - 07.2022
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate of Arts - Communications

Southwest Mississippi Community College
Summit, MS

Skills

  • Persuasion
  • LinkedIn
  • Logging Call Information
  • Quality Assurance Optimization
  • Account Management
  • Performance Improvement
  • Time Management
  • System Documentation
  • Creative Solutions
  • Microsoft Access
  • Information Confidentiality

Timeline

Call Center Representative

Teleperformance
10.2022 - 04.2023

Cashier/Sales Associate Team Leader

Dirt Cheap
12.2018 - 07.2022

Associate of Arts - Communications

Southwest Mississippi Community College

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Alexis Bridges