Summary
Overview
Work History
Education
Skills
Timeline
Generic

FREDA SIMON

Pleasanton,California

Summary

Experienced healthcare professional with a decade of dedicated service in a fast-paced hospital environment. Recognized for accountability, patient wellness focus, and exceptional customer service abilities. Passionate about positively impacting lives through quality care and compassion. Proven track record of delivering high-quality healthcare services efficiently and effectively.

Overview

33
33
years of professional experience

Work History

Call Center Representative

John Muir Specialty
07.2025 - Current
  • Managed high-volume inbound calls, providing exceptional customer service and resolving issues efficiently.
  • Trained new representatives on call handling procedures and company policies to ensure consistent performance.
  • Developed effective communication strategies to enhance customer interactions and improve satisfaction ratings.
  • Implemented process improvements that streamlined call workflows and reduced average handling times.

Claims and authorization status, Provider Relations and Member services

Physicians Medical Group of San Jose
07.2022 - 07.2025
  • Taking inbound and outbound calls discussing claims, authorizations and Eligibility with providers, members, and medical staff.

Chiropractic Assistant

Diablo Chiropractic-Walnut Creek Ca 94596
07.2021 - 07.2022
  • Check in and Check out patients, phones, billing, collect copays and fees.

Inside Sales Advisor

Tesla Inc.
10.2018 - 07.2021
  • New vehicle sales and solar products.

Patient Service Representative

University Healthcare Alliance
06.2015 - 07.2018
  • Answer multiple telephone lines. Task messages to medical assistant and doctors, schedule appointments.

Office Manager / Front Office receptionist

Valleycare Medical Foundation
10.2008 - 06.2015
  • Electronic Health records, task messages to medical assistant and doctors, answer multiple phone lines.

Practice Manager

California Surgical Associates
07.2005 - 11.2008
  • Scheduling, billing, collections, Bariatric authorization scheduling. I completed back billing for this company and collected over 10,000 in money owed to company as far back as 5 years.

Unit Secretary / Computer Trainer for new hire / Office Assistant to Nurse Manager

Washington Hospital
07.1998 - 07.2005
  • Trained new hires on computer, input physician orders, answered call lights, telephones, assisted nurse manager in administrative issues.

Front Office Coordinator / Scheduler / Authorization Specialist

Alta Bates Medical Associates
01.1994 - 07.1998
  • Answer multiple telephone lines, coding, insurance authorization, scheduling, billing.

Office Manager

C. Ralph Melton M.D.
06.1992 - 01.1994
  • Billing, Scheduling, insurance authorization, sterilize instruments used by urologist.

Education

Marketing Management

Tulsa University
Tulsa, Oklahoma

Skills

  • Bariatric and general surgery coordination
  • Medical billing and coding
  • Insurance approval management
  • Effective scheduling coordination
  • Coordinating multi-line phone systems
  • Medical-surgical unit clerk
  • Facilitation of technology onboarding
  • Proficient in electronic health record systems
  • Proficient in delivering presentations
  • Patient-focused care
  • Strong self-discipline
  • Reliability in professional conduct
  • Effective persuasion
  • Cross-cultural awareness
  • Logical reasoning ability

Timeline

Call Center Representative

John Muir Specialty
07.2025 - Current

Claims and authorization status, Provider Relations and Member services

Physicians Medical Group of San Jose
07.2022 - 07.2025

Chiropractic Assistant

Diablo Chiropractic-Walnut Creek Ca 94596
07.2021 - 07.2022

Inside Sales Advisor

Tesla Inc.
10.2018 - 07.2021

Patient Service Representative

University Healthcare Alliance
06.2015 - 07.2018

Office Manager / Front Office receptionist

Valleycare Medical Foundation
10.2008 - 06.2015

Practice Manager

California Surgical Associates
07.2005 - 11.2008

Unit Secretary / Computer Trainer for new hire / Office Assistant to Nurse Manager

Washington Hospital
07.1998 - 07.2005

Front Office Coordinator / Scheduler / Authorization Specialist

Alta Bates Medical Associates
01.1994 - 07.1998

Office Manager

C. Ralph Melton M.D.
06.1992 - 01.1994

Marketing Management

Tulsa University

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FREDA SIMON