Jaime Alvarado
Spectrum
Edinburg,USA
2
Languages
1
Certification
8
years of professional experience
Dedicated and versatile healthcare and customer service professional with experience in medical assisting, emergency care support, plasma processing, phlebotomy, donor center operations, and sales retention. Skilled in patient care, clinical procedures, electronic medical records (EMR), documentation, quality compliance, and providing exceptional customer experiences. Proven ability to work in fast-paced environments, manage multiple priorities, collaborate with teams, and deliver accurate, compassionate service. Strong background in consultative sales, customer retention, and problem-solving with a commitment to professionalism, efficiency, and continuous improvement.
Work History
Call Center Representative
2 Years 4 Months- Managed inbound customer retention calls by identifying customer needs, addressing concerns, and preventing service cancellations.
- Provided customized solutions through product education, account reviews, and service recommendations.
- Negotiated customer save offers while maintaining company policies and improving customer satisfaction.
- Assisted customers with billing questions, account changes, upgrades, and service troubleshooting.
- Promoted Spectrum internet, TV, mobile, and voice products to increase customer value and retention.
- Utilized consultative sales techniques to build rapport and strengthen customer relationships.
- Analyzed customer accounts to identify opportunities for upselling and cross-selling additional services.
- Documented customer interactions, resolutions, and account updates accurately in CRM systems.
- Maintained performance goals including retention rates, sales metrics, customer satisfaction, and quality standards.
- Handled high-volume calls while providing professional and empathetic customer support.
- Collaborated with support teams to resolve customer issues and improve overall customer experience.
- Followed compliance guidelines and protected customer information during all interactions.
Medical Assistant
4 Years 3 Months- I work for a Urologist by the name of Dr. Feigl. Registered Medical Assistant
- Pt care: setting up and assisting with procedures such as: TUMT's, prostate biopsies, vasectomies, cystoscopies with and without bladder biopsies with fulguration and stent removals, urethral dilations, performed suture and staple removals, placing foley catheters, removing foley catheters with voiding trial, bladder instillations, urodynamics, ordering supplies and stocking, autoclaving instruments, responded to triage calls, obtaining prior auth's for imaging, sent specimens to appropriate labs for testing, called in prescription to pharmacy, called pt with lab results, etc.
- Measured vital signs
- Prepared charts
- Scheduled appointments
- Scheduled labs
- Called in medication refills
- Restocked patient rooms
- Roomed patients
- Assisted physicians and nurses with patient assessments, examinations, and emergency procedures.
- Obtained and documented vital signs, medical histories, and chief complaints.
- Performed EKGs, phlebotomy, specimen collection, and point-of-care testing.
- Prepared patients for diagnostic imaging, laboratory testing, and medical procedures.
- Administered medications and injections under provider supervision and according to protocols.
- Assisted with wound care, splinting, suture setup, and dressing changes.
- Monitored patient conditions and promptly reported changes to the healthcare team.
- Maintained accurate documentation in the Electronic Medical Record (EMR) system.
- Prioritized patient care in a high-volume, fast-paced emergency department.
- Assisted with trauma, cardiac, respiratory, and other emergency cases.
- Ensured exam rooms were cleaned, stocked, and prepared for incoming patients.
- Followed infection control, HIPAA, and patient safety guidelines at all times.
- Coordinated with physicians, nurses, radiology, laboratory, and other departments to ensure efficient patient care.
- Educated patients on discharge instructions, medications, and follow-up care.
- Provided compassionate care while maintaining professionalism during high-stress situations
Plasma Processor
1 Year 10 Months- WAS ALSO CROSS TRAINED AND WAS A PHLEBOTOMIST AND A DONOR CENTER TECHNICIAN
- Processed and prepared plasma units according to FDA, SOP, and quality control guidelines.
- Verified donor information, labeling, documentation, and product specifications for accuracy.
- Operated plasma processing equipment and performed separation, freezing, and storage procedures.
- Maintained proper handling, packaging, and transportation of plasma products.
- Ensured plasma products met quality standards through inspections and compliance checks.
- Performed inventory management, tracking, and documentation of plasma units.
- Followed strict biosafety, infection control, and regulatory procedures.
- Monitored equipment operations and reported issues to maintain workflow efficiency.
- Maintained accurate records using electronic systems and laboratory documentation.
- Collaborated with phlebotomists, donor center technicians, and quality teams to ensure safe plasma collection and processing.
- Assisted with audits and maintained compliance with company policies and regulatory requirements.
- Managed high-volume production while maintaining accuracy and attention to detail.
- Trained and supported new employees on plasma processing procedures and safety protocols.
Education
High School Diploma
Skills
Medical denial report preparation
Medical scheduling
Patient Care
Clerical experience
Insurance verification
Laboratory specimen handling
Organizational skills
Receptionist
Medical Coding
Surgery assistance
Nasal medication administration
DRG
Medication administration
Anatomy Knowledge
Triage
Microsoft Excel
Medical office management
Insurance prior authorization
Topical medication administration
Medical claims processing
Office Management
Documentation review
ICD-10
Front desk
Vital signs
Managing allied health teams - Largest allied health team managed (16-20 team members)
Anatomy knowledge
Specimen collection / processing
Hospital experience
Recruiting
Specimen collection
Managing patient records
Filing
Patient interaction
EHR
EMR
Supervising experience
CPR Certified
Medical receptionist
Transcription
HIPAA
Venipuncture
Records management
Medical assisting - Medical assistant experience (1-2 years)
Blood glucose testing
Phlebotomy
Windows
Medical procedure preparation
Nursing
Medical terminology
EMR/EHR
Oxygen therapy
ICD-9
Medical billing account reconciliation
Medical administrative support
Medical billing
EMR systems
Ophthalmic medication administration
Intramuscular (IM) medication administration
Basic life support
Medical equipment sterilization
Budgeting
Sublingual (SL) medication administration
Vital Signs
Laboratory experience
Inhalation medication administration
Medical Office Experience
Computer literacy
Medical coding
Hospital Experience
Medical records
Insurance medical billing
Electronic health records (EHR) management
Epic
Working with adult populations
Customer service
Wound care
EKG
Clinical documentation
Administering oral medications
Sales
Typing
Computer skills
CPR
Microsoft Word
CPT coding
Patient rooming
Aseptic technique
Catheterization
Office management
Geriatrics
Scheduling
Computer Skills
Cooking
Phone Etiquette
Medical Records
Subcutaneous (SubQ) medication administration
Care plans
Guest Services
Medicare
Phone triage
Laboratory Experience
Pharmacology
Operating room preparation
Certification
- Registered Medical Assistant (RMA) December 2017 to Present I attended and graduated from South Texas Vo-Tech
- Medical Assistant June 2017 to Present
- Certified Medical Assistant
- Certified Medical Assistant (CMA)
- Certified Surgical Technologist
- CPR Certification
- BLS Certification
- Certified Clinical Medical Assistant (CCMA)
- Nationally Registered Certified Medical Assistant (NRCMA)
- Registered Medical Assistant (RMA)
- LVN August 2026
- Certified Coding Specialist
- Medical Coding Certification
- Medical Billing Certification
- CCMA Certification
- CNA
- RMA
- Medical Technologist
Languages
Spanish
Bilingual
Additional Information
- I have top-notch administrative skills and I believe I'd be an asset for the clinic/office. My skill set seems to be a perfect match for what you're looking for. In addition, I enjoy working with people, and would welcome the opportunity to be a part of your team.
- Skills/Abilities
- Medical Billing & Coding
- Medical Records Management
- Data Entry (50 WPM)
- Bookkeeping & Filing
- Taking Patient Vitals
- Blood Draws
- Injections/Intravenous/Intramuscular
- Patient Scheduling
- ECG/EKG
- Patient Education
- HIPAA & OSHA certified
- CPR certified
Timeline
Call Center Representative
Spectrum
04.2024 - CurrentRead More
Medical Assistant
Doctors Hospital At Renaissance
01.2020 - 04.2024Read More
Plasma Processor
Grifols Biomat USA
03.2018 - 01.2020Read More
The University of Texas Rio Grande Valley
High School Diploma
Read More